Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201103-0690-001

OMB: 0690-0030

Federal Form Document

Forms and Documents
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Supplementary Document
2011-04-19
Supporting Statement B
2011-03-15
Supporting Statement A
2011-03-15
Supplementary Document
2011-03-15
IC Document Collections
IC ID
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210962 New
210856 New
210687 New
210439 New
210129 New
209228 New
209162 New
209074 New
208940 New
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ICR Details
0690-0030 201103-0690-001
Historical Active
DOC/OS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 04/19/2011
Retrieve Notice of Action (NOA) 03/15/2011
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
  Inventory as of this Action Requested Previously Approved
04/30/2014 36 Months From Approved
489,420 0 0
126,267 0 0
0 0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

None
None

Not associated with rulemaking

  75 FR 80544 12/22/2010
76 FR 13977 03/15/2011
No

73
IC Title Form No. Form Name
ITA - Commercial Services Program Feedback Comment Cards
NOAA-Students Collaborating To Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary and High School Educational Kits Evaluation None, None SCUTES Educational Kit Evaluation ,   SCUTES Educational Kit Evaluation
EDA-Grant Application Process Improvement Survey
OS - Commerce.gov Customer Feedback Form None COMMERCE.GOV WEBSITE USER SURVEY
WebEx Stakeholder Testing None Questions for External Beta Testers of WebEx
PTO - Tegernese Group Patent Law Harmonization Feedback
NOAA-Hawaiian Monk Seal Public Service Announcement Focus Groups
NTIA - Project 25 Documents and Standards Reference and Video Quality in Public Safety Tools Feedback Forms None, None VQiPS Tool Feedback Form ,   P25 DSR Feedback Form
NOAA-Lincoln Park Restoration Site Visitor Survey
ITA-Commercial Services Program Client Needs Segmentation Focus Groups
PTO - Request for Continued Examination Survey None None
NOAA: On-line Comments Regarding the Uses of the Enhanced Magnetic Field Model
NOAA - Local Climate Analysis Tool (LCAT) User Registration
Fee Process Next Generation (FPNG) Phone Interviews Regarding Fee Processing System Access and Stored Payment Account Access and Management
ITA-Event Evaluation Customer Satisfaction Forms None, None Business Outlook Conference Evaluation Form ,   Trade Mission Evaluation Form
Intellectual Property (IP) Awareness Assessment Tool Feedback None IP Awareness Assessment
NOAA-Biogeographic Assessment Product Requests None Order Form for NOAA Biogeography Branch Product
PTO-Patent Reengineering - Applicant Feedback Word Validation Tool
ITA - Commercial Services Program Feedback Forms NA International Buyer Program (IBP) Annual Comment Card
NOAA - Storm Surge Marketing Discussion Groups
NOAA - Great Lakes Beach Hazards Interviews None Great Lakes Beach Hazards Interviews
Export.gov Customer Feedback Form
ITA-Advocacy Center Customer Satisfaction Comment Card None Comment Card for Advocacy Center
NOAA - Quick Response (QR) Code Enabled Nautical Chart Feedback None NOAA- QR Code-enabled Feedback Survey
ITA-Trade Agreements Compliance Program Customer Comments Cards None, None, None COMMUNICATIONS FOR CASES CLOSED SUCCESSFULLY ,   COMMUNICATIONS FOR CASES CLOSED NON-SUCCESSFULLY ,   COMMUNICATIONS FOR ANNUAL PROGRAM COMMENT CARD
Feedback from Alaskan Fishing Communities: Impacted/Respond or Adapt to Economic, Social, and Environmental Pressures
NOAA-Feedback of Students Collaborating to Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary-Middle-and High School Educational Kits none SCUTES Elementary - Middle School Educational Kit Evaluation
PTO - Knowledge Elicitation Sessions to Support the Chinese Patent Search Initiative None, None SIPO Search Demographics Form ,   Audio and Video Recording Consent Form
PTO Outreach Sessions with Patent Applicants regarding eFiling and Proposed Future Needs
Patents End-to-End System Customer Feedback on Online Payment Process
PTO-Survey of Paten Applicants' Filing Software Usage and Tools None Survey of Patent Applicants' Filing Software Usage and Tools
NOAA-Probabilistic Hydrologic Outlook Survey
MBDA - Customer Satisfaction Survey of MBDA.gov Website Visitors
Fee Process Next Generation (FPNG) Focus Sessions Regarding Fee Processing System Access and Stored Payment Account Access and Management
ITA - Commercial Services Program Clients Qualitative Interviews
NOAA: On-line Comments Regarding the Uses of the World Magnetic Model Form
NOAA - Watch, Warning, and Advisory (WWA) Focus Groups
NOAA - Questionnaire on Current and Planned Use of L-Band Direct Readout Services from the Joint Polar-Orbiting Satellite Systems (JPSS) None Need for L-Band Service on JPSS-2 and Beyond
NOAA - Shoreline Change Workshop of 2012: Perspectives on the Great Lakes
ITA - Commercial Service (CS) Europe (UK) - Client Feedback
NOAA - Needs Assessment for Training in Climate and Hazard Adaption
Feedback in Support of U.S. PTO's Next Generation Initiatives none, none Background Information ,   Audio and Video Recording Consent Form
NOAA - Hawaiian Monk Seal Visitor Education Programming Focus Group NA Appearance Release Form
PTO - National Trademark Expo - 2012 Participant Feedback Surveys
MBDA - Rank Your Recommendations: A Survey of Minority Business Development Agency Business Centers
NTIS - National Technical Reports Library (NTRL) V3.0 Survey
Patents End-to-End System Customer Feedback Focus Sessions
NOAA-Fishing Around Sea Turtles" Products and Services Survey
PTO - Outreach Sessions: eFiling of America Inventions Act Trials and Proposed Future Needs None Volunteer Form
PTO - Customer Outreach Poll for the Biotechnology/Chemical/Pharmaceutical Partnership Meeting
NOAA-Survey for Soliciting Feedback on the NMFS Recreational Bluefin Tuna Reporting System None Recreational Bluefin Reporting Options Survey
NESDIS Web site Customer Experience Survey None NESDIS HQ Web site Survey
NOAA - Hurricane Forecast Products Customer Poll at National Hurricane Conference
PTO - Trademark Electronic Official Gazette Customer Satisfaction Survey None PTO-Trademark Electronic Official Gazette Outreach Survey
Alaska Weather Information Line Statewide Survey
PTO - After Final Consideration Pilot 2.0 Survey None After Final Consideration Pilot 2.0 (AFCP 2.0) Survey Questions for External Stakeholders
NIST-Information Resources Needs for Standards Coordination Office (SCO) None NIST Services Questions
NOAA - Harmful Algae Website User Survey None NOAA - Harmful Algae Website Survey
NOAA-ESTC Science Workshop Program Implementation Surveys
PTO-Usability Testing Feedback for USPTO Next Generation Initiatives None, None, None, None Background Information ,   Audio and Video Recording Consent Form ,   Participant Scenario Worksheet ,   System Usability Scale
Customer Results Survey on EDA/ITA Trade & Investment Programs
PTO - Focus Group Feedback in Support of the USPTO Next Generation Initiatives None, None Background Information ,   Audio and Video Recording Consent Form
NIST - Information Resources Needs for the Standards Coordination Office Customers (World Standards Week Event)
NTIA-Program Offices Customer Satisfaction Survey
NOAA - Needs Assessment for Training in Climate and Hazard Adaptation: Discussion Groups None NOAA-Needs Assessment for Training in Climate & Hazard Adaptation: Discussion Groups
ITA - Customer Feedback Survey for U.S. Organizations
NOAA - Tropical Cyclone Impact Graphic (TCIG) Focus Groups
Ofc of Secy - BusinessUSA Contact Center Customer Satisfaction Survey
Customer Satisfaction Survey of EDA.gov Website Visitors
NOAA-Customer Satisfaction Survey of NOAA Coastal Services Center Technical Assistance
NOAA - Stakeholder Feedback on the Selection of NOAA Candidate Habitat Focus Area(s) in California
NOAA - Satellite Conference 2013 Feedback Survey None NOAA Satellite Conference 2013 Feedback Survey
NOAA - Harmful Algal Blooms Subscriber List Questionnaire None NOAA Harmful Algal Blooms Subscriber List Questionnaire

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 489,420 0 0 489,420 0 0
Annual Time Burden (Hours) 126,267 0 0 126,267 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new request for a generic ICR.

$336,880
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Gwellnar Banks 202 482-3781 gbanks@doc.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/15/2011


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