Ofc of Secy - BusinessUSA Contact Center Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 0690-0030 can be found here:

Documents and Forms

Document Name Document Type
BusinessUSA IVR Survey.031213.doc Other-Audio Survey
BusinessUSA Contact Center Customer Sat Survey Submission Request.doc Submission Request for BusinessUSA Contact Center Survey IC Document

Information Collection (IC) Details

IC Title:	Ofc of Secy - BusinessUSA Contact Center Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Audio Survey			BusinessUSA IVR Survey.031213.doc		Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Business and Industry Development

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 12,000	Number of Respondents for Small Entity: 4,000

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	12,000	12,000
Annual IC Time Burden (Hours)	200	200
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Submission Request for BusinessUSA Contact Center Survey	BusinessUSA Contact Center Customer Sat Survey Submission Request.doc	03/12/2013

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.