This ICR is
approved for 18 months for NPS to evaluate the current collection
methods and to improve them so that the data collected would be
suitable to be used for GPRA and other program evaluation purposes.
The average response rates achieved for the Visitor Survey Card ICR
are approximately 25%. The agency has not demonstrated that the
corresponding non-response bias is not significant. Since other NPS
visitor surveys achieve much higher response rates, the low
response rates for this survey should be improved. Within three
months of approval of this ICR, the agency must submit to OMB a
study plan that NPS will undertake to evaluate and improve the
current collection methods, including a non-response bias
assessment plan.
Inventory as of this Action
Requested
Previously Approved
05/31/2010
36 Months From Approved
132,000
0
0
3,467
0
0
0
0
0
The National Park Service (NPS) has
used the Visitor Survey Card (VSC), a short customer satisfaction
card, to conduct surveys at approximately 330 National Park System
units annually since 1998. The purpose of the VSC is to measure
visitors opinions about park facilities, services, and
recreational opportunities in each park unit and Systemwide. This
effort is required by the Government Performance and Results Act of
1993 (GPRA) and other NPS and Department of the Interior (DOI)
strategic planning efforts. The results are used to measure
performance related to the NPS GPRA goals (IIa1 and IIb1), NPS and
DOI performance measures regarding recreation services, and by park
managers to improve the services they provide to visitors, while
better protecting park resources.
US Code:
16 USC
1 Name of Law: National Park Service Organic Act
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.