National Park Service Visitor Survey Card

ICR 200711-1024-001

OMB: 1024-0216

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2008-07-24
Supporting Statement A
2008-07-24
Supplementary Document
2008-08-05
Supplementary Document
2008-07-01
ICR Details
1024-0216 200711-1024-001
Historical Active 199803-1024-005
DOI/NPS
National Park Service Visitor Survey Card
Reinstatement with change of a previously approved collection   No
Regular
Approved without change 11/25/2008
Retrieve Notice of Action (NOA) 08/06/2008
This ICR is approved for 18 months for NPS to evaluate the current collection methods and to improve them so that the data collected would be suitable to be used for GPRA and other program evaluation purposes. The average response rates achieved for the Visitor Survey Card ICR are approximately 25%. The agency has not demonstrated that the corresponding non-response bias is not significant. Since other NPS visitor surveys achieve much higher response rates, the low response rates for this survey should be improved. Within three months of approval of this ICR, the agency must submit to OMB a study plan that NPS will undertake to evaluate and improve the current collection methods, including a non-response bias assessment plan.
  Inventory as of this Action Requested Previously Approved
05/31/2010 36 Months From Approved
132,000 0 0
3,467 0 0
0 0 0

The National Park Service (NPS) has used the Visitor Survey Card (VSC), a short customer satisfaction card, to conduct surveys at approximately 330 National Park System units annually since 1998. The purpose of the VSC is to measure visitors’ opinions about park facilities, services, and recreational opportunities in each park unit and Systemwide. This effort is required by the Government Performance and Results Act of 1993 (GPRA) and other NPS and Department of the Interior (DOI) strategic planning efforts. The results are used to measure performance related to the NPS GPRA goals (IIa1 and IIb1), NPS and DOI performance measures regarding recreation services, and by park managers to improve the services they provide to visitors, while better protecting park resources.

US Code: 16 USC 1 Name of Law: National Park Service Organic Act
  
None

Not associated with rulemaking

  73 FR 27553 05/13/2008
73 FR 45471 08/05/2008
Yes

2
IC Title Form No. Form Name
National Park Service Survey Card
Visitor Survey Card Contact (Non-Respondents)

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 132,000 0 0 64,320 0 67,680
Annual Time Burden (Hours) 3,467 0 0 83 0 3,384
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
More NPS units will be using the Visitor Survey Card, resulting in an increase in overall, annual burden.

$211,550
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected
megan mcbride 202-513-7190 megan_mcbride@contractor.nps.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/06/2008


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