| Model Name | MCX Store Purchaser V2 | |||||||||
| Model ID | 4gohAoVkt09VMB8g8xUhMQ4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | No | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| NEW | What is your overall satisfaction with shopping at this MCX store? | 1=Very dissatisfied | N | Radio button, scale, no don't know | Satisfaction - Overall 5pt | |||||
| 2= Dissatisfied | ||||||||||
| 3=Neutral | ||||||||||
| 4= Satisfied | ||||||||||
| 5= Very satisfied | ||||||||||
| NEW | How well did shopping at this MCX store meet your expectations? | 1=Falls short | N | Radio button, scale, no don't know | Satisfaction - Expectations 5pt | |||||
| 2 = Below expectations | ||||||||||
| 3 = Meets expectations | ||||||||||
| 4 = Above expectations | ||||||||||
| 5= Exceeds | ||||||||||
| NEW | How did the shopping experience at this MCX store compare with an ideal shopping experience? | 1=Not very close | N | Radio button, scale, no don't know | Satisfaction - Ideal 5pt | |||||
| 2 = Somewhat close | ||||||||||
| 3=Neutral | ||||||||||
| 4=Close | ||||||||||
| 5= Very close | ||||||||||
| NEW | How likely are you to recommend MCX to someone else? | 1=Very unlikely | N | Radio button, scale, no don't know | Recommend NPS 5pt | |||||
| 2 = Unlikely | ||||||||||
| 3 = Neutral | ||||||||||
| 4 = Likely | ||||||||||
| 5= Very likely | ||||||||||
| NEW | Thinking of the shopping environment of the MCX store you recently visited, please indicate your agreement with the following: There was enough space in the store for me to shop comfortably. |
1=Stronly Disagree | N | Radio button, scale, no don't know | Store Atmosphere - Space 5pt | |||||
| 2 = Disagree | ||||||||||
| 3 = Neutral | ||||||||||
| 4 = Agree | ||||||||||
| 5= Strongly Agree | ||||||||||
| NEW | I was easily able to find the products that I was shopping for. | 1=Stronly Disagree | N | Radio button, scale, no don't know | Store Atmosphere - Finding 5pt | |||||
| 2 = Disagree | ||||||||||
| 3 = Neutral | ||||||||||
| 4 = Agree | ||||||||||
| 5= Strongly Agree | ||||||||||
| NEW | The layout of the store was convenient for shopping. | 1=Stronly Disagree | N | Radio button, scale, no don't know | Store Atmosphere - Layout 5pt | |||||
| 2 = Disagree | ||||||||||
| 3 = Neutral | ||||||||||
| 4 = Agree | ||||||||||
| 5= Strongly Agree | ||||||||||
| NEW | Please rate the store associates who assisted you on the following: Availability of store associates when I needed them |
1=Poor | N | Radio button, scale, no don't know | Service - Availability 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Responsiveness to my needs in the store | 1=Poor | N | Radio button, scale, no don't know | Service - Responsiveness 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Ability to answer my questions | 1=Poor | N | Radio button, scale, no don't know | Service - Knowledge 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Please rate the products that you shopped for at this MCX store on the following: Appeal to my taste and preference |
1=Poor | N | Radio button, scale, no don't know | Merchandise - Appeal 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Quality of the products | 1=Poor | N | Radio button, scale, no don't know | Merchandise - Quality 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Variety that I expect | 1=Poor | N | Radio button, scale, no don't know | Merchandise - Variety 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Consider the prices of products that you shopped for at this MCX store. Please rate the following aspects of those prices: The prices of the products, given the quality expected from MCX |
1=Poor | N | Radio button, scale, no don't know | Price - Value 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Competitiveness of the prices | 1=Poor | N | Radio button, scale, no don't know | Price - Competitiveness 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Clarity of price information (including what is shown on tags, displays, sales, promotions, and special offer flyers) | 1=Poor | N | Radio button, scale, no don't know | Price - Clarity 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Consider your checkout experience at this MCX store. Please rate the following: Availability of open registers |
1=Poor | N | Radio button, scale, no don't know | Checkout - Availability 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Speed of checkout | 1=Poor | N | Radio button, scale, no don't know | Checkout - Speed 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | Accuracy of the transaction (including pricing, promotions, coupons, loyalty cards, special offers) | 1=Poor | N | Radio button, scale, no don't know | Checkout - Accuracy 5pt | |||||
| 2 = Fair | ||||||||||
| 3 = Good | ||||||||||
| 4 = Very Good | ||||||||||
| 5= Excellent | ||||||||||
| NEW | How likely are you to make another purchase from an MCX store in the future? | 1=Very Unlikely | N | Radio button, scale, no don't know | Purchase In Store | |||||
| 2 = Unlikely | ||||||||||
| 3 = Neutral | ||||||||||
| 4 = Likely | ||||||||||
| 5 = Very Likely | ||||||||||
| NEW | How likely are you to shop at the MCX store again the next time you are shopping for similar merchandise? | 1=Very Unlikely | N | Radio button, scale, no don't know | Return | |||||
| 2 = Unlikely | ||||||||||
| 3 = Neutral | ||||||||||
| 4 = Likely | ||||||||||
| 5 = Very Likely | ||||||||||
| MEN0357948 | fs_visit_reason | What was your primary reason for your most recent MCX store visit? | Shopping sales that were advertised | N | Radio button, one-up vertical | Skip Logic Group* | MCX_Primary Reason | |||
| Shopping for a gift | ||||||||||
| Shopping for a holiday or special event | ||||||||||
| Picking up needed supplies | ||||||||||
| Getting something to eat | ||||||||||
| Just browsing | browse_product_selection | Randomize | ||||||||
| Other, please specify | F | other_please_specify | Anchor Answer Choice | |||||||
| MEN0357949 | us_marine_corps_mcx_mcx_store_purchaser_primary_reason_other | F | Please specify your other primary reason for your most recent MCX store visit. Do not include Personally Identifiable Information. | N | Text area, no char limit | Skip Logic Group* | MCX_Primary Reason Other | |||
| MEN0357952 | fs_products_sought | What type of product, if any, did you purchase during your store visit? (Select all that apply) | Automotive | N | Checkbox, one-up vertical | Skip Logic Group* | MCX_Products Purchased | |||
| Clothing for Children, Infants, Toddlers, Boys and Girls | ||||||||||
| Clothing for Men and Young Men | ||||||||||
| Clothing for Women and Juniors | ||||||||||
| Cosmetics and Fragrances | ||||||||||
| Electronics | ||||||||||
| Firearms | ||||||||||
| Food and Drinks | ||||||||||
| Health and Hygiene | ||||||||||
| Home Goods (kitchen, small appliances, sheets and towels) | ||||||||||
| Jewelry and Accessories | ||||||||||
| Pets | ||||||||||
| Shoes for Men, Women, and Children | ||||||||||
| Sporting Goods | ||||||||||
| Sports Nutrition | ||||||||||
| Tactical Equipment | ||||||||||
| Uniforms or Uniform Items | ||||||||||
| Beer, alcohol, spirits | ||||||||||
| Cleaning & organizing | ||||||||||
| Luggage | ||||||||||
| Toys | ||||||||||
| Lawn & Garden | ||||||||||
| Office Supplies | ||||||||||
| Marine Logo | ||||||||||
| Gift Cards | ||||||||||
| Cigarettes, nicotine products | ||||||||||
| Sunglasses | ||||||||||
| None of these | Mutually Exclusive | |||||||||
| MEN0357954 | Approximately, how frequently do you shop at the MCX? | Daily | N | Radio button, one-up vertical | MCX_Shop Frequency | |||||
| More than once a week | ||||||||||
| Weekly | ||||||||||
| 1-3 times per month | ||||||||||
| Every 2-6 months | ||||||||||
| Once per year | ||||||||||
| Less than once per year | ||||||||||
| MEN0357955 | Do you know about the following MCX Programs? (Select all that apply) | Baby & Me | N | Checkbox, one-up vertical | MCX_Program Awareness | |||||
| Super Star Student | ||||||||||
| Military Exclusive Pricing | ||||||||||
| Exchange Select | ||||||||||
| Military Star | ||||||||||
| 1775 | ||||||||||
| Xtreme Value | ||||||||||
| Price Match Guarantee | ||||||||||
| None | Mutually Exclusive | |||||||||
| CUE0314248 | us_marine_corps_mcx_purchase_all | Were you able to purchase everything you intended to during your store visit? | Yes | N | Radio button, one-up vertical | Skip Logic Group* | Purchase All | |||
| No | A | |||||||||
| CUE0314249 | us_marine_corps_mcx_purchase_all_no | A | What was the main reason you did not purchase everything you intended to? | Still considering purchase | N | Radio button, one-up vertical | Skip Logic Group* | Purchase All_No | ||
| Product was out of stock | ||||||||||
| Did not have enough time | ||||||||||
| The size I needed was not offered in the store | ||||||||||
| Product price was too high | ||||||||||
| Product did not look the same as what was expected | ||||||||||
| I did not see the product I wanted in the store | C | |||||||||
| Other, please specify | B | Anchor Answer Choice | ||||||||
| CUE0314251 | us_marine_corps_mcx_purchase_all_no_other | B | Please specify the other reason you didn't purchase all intended items. Do not include Personally Identifiable Information. | N | Text area, no char limit | Skip Logic Group* | Purchase All No Other | |||
| CUE0314252 | us_marine_corps_mcx_purchase_all_no_specify_product | C | Please specify the product you were looking for. Do not include Personally Identifiable Information. | N | Text area, no char limit | Skip Logic Group* | Purchase All No Specify Product | |||
| SZA0405058 | Please rate the cleanliness of the store. | 1=Poor | A | N | Radio button, scale, no don't know | Skip Logic Group* | Cleanliness 5pt | |||
| 2=fair | A | |||||||||
| 3=Good | ||||||||||
| 4=Very Good | ||||||||||
| 5=Excellent | ||||||||||
| SZA0405059 | A | What specifically troubled you about the cleanliness of the store? Do not include Personally Identifiable Information. | N | Text area, no char limit | Skip Logic Group* | OE_Cleanliness 5pt | ||||
| RAJ0534689 | Please rank how competitive MCX pricing is when compared to other comparable retailers. | 1=Not very competitive | N | Radio button, scale, no don't know | Competitive Pricing Rank 5pt | |||||
| 2=Somewhat Competitive | ||||||||||
| 3=Neutral | ||||||||||
| 4=Competitive | ||||||||||
| 5= Very competitive | ||||||||||
| PAT0611092 | What is your military affiliation? | Active Duty | A | N | Radio button, one-up vertical | Skip Logic Group* | Military Affiliation | |||
| Reservist | A | |||||||||
| Veteran | A | |||||||||
| Retired | A | |||||||||
| Military Spouse | A | |||||||||
| Military Dependent | ||||||||||
| Other Family Member | A | |||||||||
| DoD Civilian | ||||||||||
| Contractor | ||||||||||
| Other | ||||||||||
| Not military-affiliated | ||||||||||
| MEN0355681 | A | With which branch of Service are you or the military family member in your household now or last associated? | Marine Corps | N | Radio button, one-up vertical | Skip Logic Group* | Demos: Branch of Service | |||
| Army | ||||||||||
| Air Force | ||||||||||
| Navy | ||||||||||
| Coast Guard | ||||||||||
| MEN0355761 | Are you: Mark all that apply. |
Male | N | Checkbox, one-up vertical | Demos: Gender | |||||
| Female | ||||||||||
| Transgender, non-binary, or another gender identity | ||||||||||
| Prefer not to respond | ||||||||||
| ZAK8546Q040 | fs_improve | What else would you like to share with us to help improve your in-store shopping experience with MCX? Do not include Personally Identifiable Information. | N | Text area, no char limit | OE_Improve | |||||
| MIL0306923 | us_marine_corps_mcx_contact | Would you like to be contacted by MCX management regarding an outstanding issue? | Yes | B | N | Drop down, select one | Contact? | |||
| No | ||||||||||
| MIL0306959 | us_marine_corps_mcx_oe_issue_description | B | Please provide a brief description of your issue or concern. Do not include Personally Identifiable Information. | N | Text area, no char limit | OE_Issue Description | ||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |