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Federal Register / Vol. 89, No. 117 / Monday, June 17, 2024 / Notices

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Title: Approval of a Licensing or
Certification Test and Organization or
Entity. No Form.
OMB Control Number: 2900–0697.
https://www.reginfo.gov/public/do/
PRASearch (Once at this link, you can
enter the OMB Control Number to find
the historical versions of this
Information Collection).
Type of Review: Revision of a
currently approved collection.
Abstract: SAAs and VA will use the
information to decide whether the
licensing and certification tests, and the
organizations offering them, should be
approved for use under the education
programs VA administers. VA did not
develop an official form for this
information collection since section
3689 of title 38, United States Code
permitted VA to delegate the approval
functions to the State Approving
Agencies; and from the inception of this
information collection, VA has given the
State Approving Agencies the authority
to approve licensing and certification
tests and organizations. Consequently,
the State Approving Agencies have
developed their own forms to gather
information they will need per their
respective state laws to decide whether
the licensing and certification tests and
the organizations offering them should
be approved. In the case of an
organization seeking approval directly
from VA, any information VA receives
concerning the request for approval is
forwarded directly to the appropriate
State Approving Agency. Since SAAs
have approval authority, education
institutions and licensing and
certification organizations supply
information to the SAAs for approval in
a manner specified by the SAA.
Affected Public: Individuals and
Households.
Estimated Annual Burden: 3,453
hours.
Estimated Average Burden Time per
Respondent: 3 hours or 180 minutes.
Frequency of Response: Once
Occasionally.
Estimated Number of Respondents:
1,151.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
VA PRA Clearance Officer, (Alt) Office of
Enterprise and Integration/Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2024–13240 Filed 6–14–24; 8:45 am]
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DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0797]

Agency Information Collection
Activity: GI Bill® School Feedback Tool
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

Veterans Benefits
Administration, Department of Veterans
Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
revision of a currently approved
collection, and allow 60 days for public
comment in response to the notice.
DATES: Comments must be received on
or before August 16, 2024.
ADDRESSES: Comments must be
submitted through https://
www.regulations.gov/.
FOR FURTHER INFORMATION CONTACT:
Program-Specific information: Nancy
Kessinger, 202–632–8924,
nancy.kessinger@va.gov.
VA PRA information: Maribel Aponte,
202–461–8900, vacopaperworkreduact@
va.gov.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995, Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: GI Bill® School Feedback Tool,
No Form.
OMB Control Number: 2900–0797.
https://www.reginfo.gov/public/do/
SUMMARY:

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PRASearch (Once at this link, you can
enter the OMB Control Number to find
the historical versions of this
Information Collection).
Type of Review: Revision of a
currently approved collection.
Abstract: Executive Order 13607,
Establishing Principles of Excellence,
which is now identified as the GI Bill
School Feedback Tool is used for
Educational Institutions serving service
members, Veterans, spouses, and other
family members, requires the
establishment of a centralized complaint
system for students receiving federal
military and Veteran educational
benefits. The purpose of the complaint
system is to provide a standardized
method to submit a complaint against
an educational institution alleging
fraudulent and unduly aggressive
recruiting techniques,
misrepresentation, payment of incentive
compensation, failure to meet state
authorization requirements, or failure to
adhere to the Principles of Excellence as
outlined in the Executive Order. The
VA’s Principles of Excellence GI Bill®
School Feedback Tool leverages the
Salesforce platform to collect and
manage complaints. The complainants
access the complaint system through the
GI Bill website and eBenefits portal.
Veterans, family members, or other
members of the public are able to open
links at the VA website location and
enter the requested information.
Complainants are offered the
opportunity to review the information
in their complaint prior to clicking on
the submit button. Once a complaint is
submitted, the complainant receives an
email verifying that the complaint was
received.
At this point, the complaint is stored
in the complaint system and is available
to select VA employees for review. VA
reviews the complaint, and on behalf of
the complainant, shares the complaint
with the institution which is subject of
the complaint. VA requests the
institution to formally respond to the
complaint within 90 days. If an
institution fails to respond within 90
days, VA will contact the institution
and request a status update.
Once VA receives a response from the
institution, VA will forward the
response to the complainant. At this
point, VA will close the case. Valid
complaints received are transmitted to
the central repository at FTC Consumer
Sentinel. The information in the central
repository is the same information
provided by the complainant.
Authorized law enforcement officials
who have been granted access to the
FTC Consumer Sentinel database have
access to view all complaints. The

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Federal Register / Vol. 89, No. 117 / Monday, June 17, 2024 / Notices

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respondent submits a complaint about
an educational institution online
through either the GI Bill website or the
eBenefit portal. The information
gathered can only be obtained from the
individual respondents. Valid
complaints will be accepted from third
parties. The Feedback Tool process for
VA’s complaint system data elements
include:
Institution/Employer: There are over
36,000 educational institutions that are
approved for VA education benefits.
Anonymous Complaints: The
Feedback Tool Complaint System

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allows for a user to file anonymous
complaints. Based on working group
discussions with CFPB and FTC, VA
believes that allowing anonymous
complaints will garner more ground
truth on what is happening with
Veterans using their education benefits
at different schools.
Required fields: As a result of
allowing anonymous complaints, many
of the fields will not be required by VA.
Affected Public: Individuals and
Households.
Estimated Annual Burden: 305 hours.

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Estimated Average Burden Time per
Respondent: 15 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
1,222.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
VA PRA Clearance Officer, (Alt.) Office of
Enterprise and Integration/Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2024–13219 Filed 6–14–24; 8:45 am]
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