Enterprise Scheduling System (ESS) - Technician Input

Original screen did not display contact type for the appointment.

New display will list the contact type of the appointment; either ‘In Office’ or ‘Video’ read only.

The original email listed ‘In Office’ for all appointments (outlined in red)

The new email will list either ‘In Office’ as it currently exists, or ‘Video’ for appointments scheduled by a
technician that the customer requests as ‘Video’ as the contact type (outlined in red).