No
material or nonsubstantive change to a currently approved
collection
No
Regular
12/01/2023
Requested
Previously Approved
10/31/2025
10/31/2025
3,150,000
3,150,000
210,000
210,000
0
0
The Enterprise Scheduling System (ESS)
will provide a better respondent and employee experience. The first
ESS release is specific to allowing self-scheduling for enumeration
services. ESS subsequent releases will expand services for other
appointment needs. Through ESS respondent self scheduling and
technician scheduling, SSA will collect specific information about
respondents (e.g., respondent: name, address, zip code, telephone
number, and email address). In addition, we ask the respondent to
consent to receive optional electronic messaging or opt out;
electronic message preference (email/text), if respondents provide
consent; language preferences (English/Spanish); respondent’s
preferred office to receive service; and appointment (day and time
preference) to schedule an in-office appointment to process a
request for an original SSN or replacement Social Security card. In
addition, we will ask respondents scheduling their initial
appointment through a technician to create a one-time passcode to
securely allow online updates to their appointment. The technician
will document the one-time passcode with the respondent's other
appointment preferences. Respondents will use ESS to complete
required screens and fields to select a date and time for an
appointment at an SSA field office (FO) to provide the proofs
necessary to obtain a replacement or original SSN card. Respondents
can complete the online collection themselves. If respondents
encounter issues with ESS, they may contact SSA by phone to
complete scheduling the appointment through a technician. We will
integrate ESS with VIPr Mobile check-in functions, so ESS
respondents will have the option to check-in for their appointment
using Mobile check-in on their personal device, instead of checking
in at the kiosk. Using VIPr, SSA employees can request walk in
visitors and individuals with appointments to come into the office.
The respondents are individuals looking to schedule their own SSA
visit using ESS. This is an IT Mod non-substantive Change Request
to allow the customer to allow customers see the contact type of
their scheduled appointment; require consent to email messaging
when the customer requests a video appointment; and revising the
language on the confirmation email a customer receives to reflect
the contact type of the appointment with the addition of
Video.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.