Understanding States’ SNAP Customer Service Strategies (NEW)

Forms and Documents

Document Name	Status
Supporting Statement A_revised 10.25.23.docx Supporting Statement A	2023-10-25
Attachment H_ Estimated Burden Hours and Cost of Respondent Burden_10.3.23.xlsx Supplementary Document	2023-10-05
Attachment D_Case Study State Selection Memo.docx Supplementary Document	2023-10-05
Attachment C_ Literature Review.docx Supplementary Document	2023-10-05
Attachment B_ Study Design and References.docx Supplementary Document	2023-10-05
Attachment A_Statutes and Regulations.pdf Supplementary Document	2023-09-19

IC Document Collections

IC ID	Document Title	Status
262261	State, Local, and Tribal Governments Non-Respondents Other- NON RESPONDENT PLACE HOLDER	New
262260	State, Local and Tribal Governments Other-Attachment E.1_Recruitment Materials_Letter of Introductio	New
262259	Businesses Other-Attachment F.1_Instruments and Procedures_Combined Intervi	New

ICR Details

OMB Control No:	ICR Reference No: 202309-0584-004
Status: Received in OIRA	Previous ICR Reference No:
Agency/Subagency: USDA/FNS	Agency Tracking No:
Title: Understanding States’ SNAP Customer Service Strategies (NEW)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/31/2023

	Requested	Previously Approved
Expiration Date	36 Months From Approved
Responses	252	0
Time Burden (Hours)	144	0
Cost Burden (Dollars)	0	0

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Abstract: The objectives of the study are to describe: 1) How each study State defines and measures good and/or bad customer service for SNAP applicants and participants, particularly those that go beyond the minimum requirements set by FNS; and 2) How the State SNAP agency in each study State implements and refines its customer service approach.

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Authorizing Statute(s): US Code: 17 USC 2026 Name of Law: RESEARCH, DEMONSTRATION, AND EVALUATIONS
   PL: Pub.L. 113 - 128 17 Name of Law: The Food and Nutrition Act of 2008
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 25358	04/26/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 74404	10/31/2023
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Businesses
State, Local and Tribal Governments
State, Local, and Tribal Governments Non-Respondents

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	252	0	0	252	0	0
Annual Time Burden (Hours)	144	0	0	144	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection request and will add 144 burden hours and 252 total annual responses to OMB’s inventory.

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Annual Cost to Federal Government: $268,445

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Yes

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/31/2023

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