Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form Not Applicable FTC Call Center Customer Survey Form and Instruction	Unchanged
Generic Clearance Supporting Statement Part B-2023-FINAL.pdf Supporting Statement B	2023-07-17
Generic Clearance Supporting Statement Part B-2023-FINAL.pdf Supporting Statement A	2023-07-17

IC Document Collections

IC ID	Document Title	Status
257531	Study Assessing Effectiveness of FTC Advertising Services Other-Proposed Study Parameters	Unchanged
256623	FTC Call Center Customer Survey Form and Instruction	Unchanged
255842	External Customer Usability Testing for Premerger E-Filing System Other-Overview	Unchanged
246798	Critical Thinking for Tweens: Focus Group Screener (Families with Children) Other-Focus Group Screener Script	Unchanged
246797	Critical Thinking for Tweens: Focus Group (K-12 Educators) Other-Focus Group Script	Unchanged
246796	Critical Thinking for Tweens: Focus Group Screener (K-12 Educators) Other-Focus Group Screener Script	Unchanged
246794	Critical Thinking for Tweens: Focus Group (Families with Children) Other-Focus Group Script	Unchanged

ICR Details

OMB Control No: 3084-0159	ICR Reference No: 202307-3084-001
Status: Received in OIRA	Previous ICR Reference No: 201910-3084-003
Agency/Subagency: FTC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 07/17/2023

	Requested	Previously Approved
Expiration Date	07/31/2026	07/31/2023
Responses	18,720	17,292
Time Burden (Hours)	3,171	5,277
Cost Burden (Dollars)	0	0

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Abstract: The FTC requests renewed OMB approval for the generic clearance to collect qualitative feedback from the public regarding agency service delivery.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 24798	04/24/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 45424	07/17/2023
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
Critical Thinking for Tweens: Focus Group (Families with Children)
Critical Thinking for Tweens: Focus Group (K-12 Educators)
Critical Thinking for Tweens: Focus Group Screener (Families with Children)
Critical Thinking for Tweens: Focus Group Screener (K-12 Educators)
External Customer Usability Testing for Premerger E-Filing System	Not Applicable, Not Applicable, Not Applicable, Not Applicable	Law Firm 1 Filing 1 Form ,   Law Firm 2 Filing 1 Form ,   Law Firm 2 Filing 2 Form ,   Law Firm 1 Filing 2 Form
FTC Call Center Customer Survey	Not Applicable	FTC CallSat Questionnaire
Study Assessing Effectiveness of FTC Advertising Services	Not Applicable	Brand Content Effectiveness Study

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	18,720	17,292	0	-17,292	18,720	0
Annual Time Burden (Hours)	3,171	5,277	0	-5,277	3,171	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The FTC requests approval for a total of 3,171 cumulative burden hours over the course of the three-year renewal period. This is a decrease from the current approval of 5,277 cumulative total hours from 2020-2023. The change in burden hours requested results from a decrease in the anticipated number of collections expected over the requested three-year period for this clearance.

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Annual Cost to Federal Government: $399,250

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/17/2023

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