F5_Provider Survey Reminder Call Script

F5. Provider Survey Reminder Call Script

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Study of Nutrition and Activity in Child Care Settings II (SNACS-II)

Provider Survey Reminder Call Script

Note to reviewers: This call script will be used for follow-up telephone contact with providers that have been selected and agreed to complete the web-based provider survey. Some providers will also be part of on-site data collection activities (e.g., cost data collection, observations, and child intake data collection). For such providers, members of the field data collection team will contact them separately to coordinate logistics and scheduling of data collection activities.

Introduction

Hi, my name is (NAME OF CALLER) and I am calling from Mathematica on behalf of the second Study of Nutrition and Activity in Child Care Settings (SNACS-II). We recently sent you some information about the study and invited you to complete the provider survey. I am calling to follow-up and answer any questions that you may have. Did you get our email about the provider survey? [If not, confirm email address and re-send and arrange to call back at another time.]

Do you have about 10 minutes to talk with me now? [If not, arrange to call back at another time.]

• The email we sent you included a link to complete the provider survey online. Have you had a chance to start the survey? Do you have any questions about the survey? [Answer questions as needed about the survey. Review incentive for providers (for the provider survey, they will receive a certificate of appreciation).]

• For this survey, you or your foodservice manager or cook will be asked to provide information on menu planning, meal purchasing, foodservice, wellness and activity, and infant feeding patterns (if applicable in your center or program). The survey has multiple sections so you may need to consult other members of your staff to complete the survey.

• We ask that you complete the survey by [DATE]. I can re-send you the link to complete the survey online, or if you prefer, we can complete it together over the phone.

  • If they want to do it together on the phone: Do you have time to complete the survey together now? [If not, arrange for a time to call back and complete the survey. Advise them they will need to provide information on policies that their cook or foodservice manager may know, so it would be best to either consult with them prior to the call, or ask that they participate in the call as well.]

  • If they want to do it on their own: I can re-send you the survey link now (confirm best email address). If any issues or questions come up while you complete the survey, you can call us at [study number] toll-free or email us at [study email].

Next Steps

• Thank respondent for their time and cooperation. Confirm the following:

  • Contact information (telephone, email)

  • Type of provider (CACFP provider, Head Start, other center, FDCH, afterschool, at-risk)

[If applicable: Inform them that a member of the study team will be in touch with them to discuss on-site data collection.