Request for Internet
Services-Authentication; 800# Automated Telephone Speech
Technology-Authentication
Revision of a currently approved collection
No
Regular
10/29/2021
Requested
Previously Approved
36 Months From Approved
11/30/2021
4,079,628
11,776,474
223,279
748,079
0
0
RISA, one of SSA's authentication
methods, allows individuals to access their personal information
through our Internet and Automated Telephone Services. SSA asks
individuals and third parties who seek personal information from
SSA records, or who register to participate in SSA's online
business services, to provide certain identifying information. As
an extra measure of protection, SSA asks requestors who use the
Internet and telephone services to provide additional identifying
information unique to those services so SSA can authenticate their
identities before releasing personal information. The respondents
are current beneficiaries who are requesting personal information
from SSA, and individuals and third parties who are registering for
SSA's online business services.
US Code:
42
USC 405 Name of Law: Social Security Act
When we last cleared this
collection in 2018, the burden was 774,048 hours. Currently, we are
reporting a burden of 198,930 hours. This change stems a decrease
in the number of responses from 12,699,559 to 4,079,628. There is
no change to the burden time per response. Due to ongoing efforts
to migrate existing automated applications from knowledge-based
access to our Public Credentialing Registration and Authentication
process (OMB# 0960 0789), which provides access to our mySocial
Security online services several applications were removed from KBA
including Change of Address, Change of Direct Deposit, and Medicare
Replacement Card.
$3,490,587
No
Yes
Yes
No
No
No
Yes
Faye Lipsky 410 965-8783
faye.lipsky@ssa.gov
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.