Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection
No
Regular
08/26/2021
Requested
Previously Approved
36 Months From Approved
08/31/2021
10,000
10,000
7,582
7,582
0
0
The information collection request is
for an extension without change of a currently approved information
collection under OMB control number 2132-0572 “Generic Clearance
for the Collection of Qualitative Feedback on Agency Service
Delivery.” There is no change in responses, respondents or burden
hours from the collection previously approved in 2019. This is a
voluntary collection of information to enable the FTA to garner
customer and stakeholder feedback in an efficient, timely manner,
in accordance with the agency’s commitment to improving service
delivery. The information collected from FTA's customers and
stakeholders will help ensure that users have an effective,
efficient, and satisfying experience with the Agency's programs.
The entities that will respond to the customer service satisfaction
survey include the general public, local and state transit
agencies, transit industry members, etc.
FTA has renewed its commitment
to garner customer and stakeholder feedback to gauge FTA’s service
delivery. As a result, FTA plans to conduct additional customer
feedback activities to assess how FTA is meeting the needs of its
customers. Feedback from participants will help inform the
development of future technical assistance materials and potential
improvements to FTA’s services. Therefore, FTA is requesting an
increase in the current approved burden hours from 582 to 7,582 and
an increase in responses from 2,700 to 10,000 to accommodate
additional projected customer feedback activities over the next two
years.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.