Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202107-2132-002

OMB: 2132-0572

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2021-08-26
Supplementary Document
2021-08-26
Supplementary Document
2021-07-28
Justification for No Material/Nonsubstantive Change
2019-08-15
Supporting Statement B
2019-08-15
ICR Details
2132-0572 202107-2132-002
Received in OIRA 201908-2132-002
DOT/FTA
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 08/26/2021
  Requested Previously Approved
36 Months From Approved 08/31/2021
10,000 10,000
7,582 7,582
0 0

The information collection request is for an extension without change of a currently approved information collection under OMB control number 2132-0572 “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.” There is no change in responses, respondents or burden hours from the collection previously approved in 2019. This is a voluntary collection of information to enable the FTA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the agency’s commitment to improving service delivery. The information collected from FTA's customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The entities that will respond to the customer service satisfaction survey include the general public, local and state transit agencies, transit industry members, etc.

EO: EO 12862 Name/Subject of EO: Customer Service
  
None

Not associated with rulemaking

  86 FR 23030 04/30/2021
86 FR 47198 08/23/2021
No

2
IC Title Form No. Form Name
Contact Us - FTA Website Customer Inquiry Tool
PTASP Resources and Implementation Customer Stakeholder Survey

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 10,000 10,000 0 0 0 0
Annual Time Burden (Hours) 7,582 7,582 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
FTA has renewed its commitment to garner customer and stakeholder feedback to gauge FTA’s service delivery. As a result, FTA plans to conduct additional customer feedback activities to assess how FTA is meeting the needs of its customers. Feedback from participants will help inform the development of future technical assistance materials and potential improvements to FTA’s services. Therefore, FTA is requesting an increase in the current approved burden hours from 582 to 7,582 and an increase in responses from 2,700 to 10,000 to accommodate additional projected customer feedback activities over the next two years.

$5,200
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Jaque Mason 202 366-7818

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/26/2021


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