30-day FRN - Generic Clearance for Qual Feedback on Service Delivery - 2900-0770

Federal Register / Vol. 85, No. 188 / Monday, September 28, 2020 / Notices
Affected Public: Not-for-profit
institutions, business or other for-profit
institutions.
Estimated Number of Respondents:
1,200.
Frequency of Response: Annually.
Estimated Total Number of Annual
Responses: 1,200.
Estimated Time per Response: 45
minutes.
Estimated Total Annual Burden
Hours: 900 hours.
Authority: 44 U.S.C. 3501 et seq.
Dated: September 22, 2020.
Spencer W. Clark,
Treasury PRA Clearance Officer.
[FR Doc. 2020–21287 Filed 9–25–20; 8:45 am]
BILLING CODE 4830–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–2770]

Agency Information Collection Activity
Under OMB Review: Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery
Veterans Health
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Health Administration,
Department of Veterans Affairs, will
submit the collection of information
abstracted below to the Office of
Management and Budget (OMB) for
review and comment. The PRA
submission describes the nature of the
information collection and its expected
cost and burden, and it includes the
actual data collection instrument.
DATES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function. Refer to ‘‘OMB Control
No. 2900–0770’’.
FOR FURTHER INFORMATION CONTACT:
Danny S. Green, Office of Quality,
Performance and Risk (OQPR),
Department of Veterans Affairs, 810
Vermont Avenue NW, Washington, DC
20420, (202) 421–1354 or email
danny.green2@va.gov. Please refer to
‘‘OMB Control No. 2900–0770’’ in any
correspondence.
SUMMARY:

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SUPPLEMENTARY INFORMATION:

Authority: 44 U.S.C. 3501–21.
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Control Number: 2900–0770.
Type of Review: Revision of a
currently approved collection.
Abstract: The proposed information
collection activity provides a means to
garner qualitative customer and
stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are
noncontroversial and do not raise issues
of concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;

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• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 85 FR
142 on July 23, 2020, pages 44581 and
44582.
Affected Public: Individuals and
Households; Businesses and
Organizations; State, Local or Tribal
Government.

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Federal Register / Vol. 85, No. 188 / Monday, September 28, 2020 / Notices

Estimated Annual Burden: 235,584
total hours.
Customer Satisfaction Surveys:
73,334.
Focus Groups: 33,000.
Customer Comment Cards: 5,500.
Small Discussion Groups: 2,750.
Cognitive Laboratory Studies: 33,000.
Qualitative Customer Satisfaction
Surveys: 41,250.
In-Person Observation Testing: 5,500.
Patient Surveys: 41,250.
Estimated Average Burden per
Respondent:
Customer Satisfaction Surveys: 40
minutes.
Focus Groups: 60 minutes.
Customer Comment Cards: 30
minutes.
Small Discussion Groups: 30 minutes.
Cognitive Laboratory Studies: 60
minutes.
Qualitative Customer Satisfaction
Surveys: 30 minutes.
In-Person Observation Testing: 30
minutes.
Patient Surveys: 30 minutes.
Frequency of Response: Once.
Estimated Number of Respondents:
368,500.
Customer Satisfaction Surveys:
110,000.
Focus Groups: 33,000.
Customer Comment Cards: 11,000.
Small Discussion Groups: 5,500.
Cognitive Laboratory Studies: 33,000.
Qualitative Customer Satisfaction
Surveys: 82,500.
In-Person Observation Testing:
11,000.
Patient Surveys: 82,500.
By direction of the Secretary.
Danny S. Green,
Interim VA Clearance Officer, Office of
Quality, Performance and Risk (OQPR),
Department of Veterans Affairs.
[FR Doc. 2020–21314 Filed 9–25–20; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
Rental and Utility Assistance for
Certain Low-Income Veteran Families
AGENCY:

Department of Veterans Affairs.

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ACTION:

Notice.

The Supportive Services for
Veteran Families (SSVF) Program has
enabled grantees to augment available
housing options for homeless Veterans
in high-rent burden communities by
increasing the rental assistance for up to
2 years before recertification. This
notice will establish locations where the
SSVF grantees can place Veterans in
housing with this rental subsidy.
DATES: SSVF grantees can place
Veterans in housing with the rental
subsidy described in title 38 CFR
62.34(a)(8) effective October 1, 2019.
FOR FURTHER INFORMATION CONTACT: John
Kuhn, Homeless Program Office,
Supportive Services for Veteran
Families Program Office, 810 Vermont
Avenue NW, Washington, DC 20420,
202–632–8596. (This is not a toll-free
number.)
SUMMARY:

In a
document published in the Federal
Register on August 28, 2019, the
Department of Veterans Affairs
published a final rule, which revised its
regulations that govern the SSVF
Program, which is authorized under 38
U.S.C 2044. 84 FR 45074. This rule,
which amended 38 CFR 62.34(a)(6) and
(8), extends the ability of SSVF grantees
to provide rental assistance in certain
areas where the limited availability of
affordable housing makes it difficult to
reduce a community’s population of
homeless Veterans. Through the
provision of these subsidies, the pool of
available housing can be expanded as
program participants have access to a
broader rental market. Section
62.34(a)(8) states that extremely lowincome Veteran families and very lowincome Veteran families who meet the
criteria of 38 CFR 62.11 may be eligible
to receive a rental subsidy for a 2-year
period without recertification. Section
62.34(a)(8) further states that the
applicable counties will be published
annually in the Federal Register. As
stated in the notice, a family must live
in one of these applicable counties to be
eligible for this subsidy. The counties
will be chosen based on the cost and
availability of affordable housing for

SUPPLEMENTARY INFORMATION:

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both individuals and families within
that county.
On February 12, 2020, VA published
a list of eligible counties for Fiscal Year
2020. SSVF seeks to expand the that list
to include some adjacent counties
frequently used as housing options for
Veteran families. On July 20, 2020, VHA
issued a memorandum consistent with
42 U.S.C. 5141, which waived the
limitation in section 62.34(a)(8) on the
publication of eligible counties to once
annually. Accordingly, SSVF may now
publish applicable counties for the
rental subsidy in section 62.34(a)(8)
more than once annually in the Federal
Register during the period indicated in
the July 20, 2020, memorandum. This
notice identifies additional counties
designated for purposes of the shallow
subsidy under the SSVF program.
Locations: In addition to the counties
listed in 85 FR 8098, this rental subsidy
will be available in the following
counties:
California: Sacramento, Kings, Tulare,
Ventura, Solano, Santa Cruz, Amador
and San Joaquin;
Maryland: Prince Georges and
Montgomery;
Virginia: Fairfax and Prince William;
Washington: Pierce and Snohomish;
Hawaii: Kauai, Maui and Hawaii; and
New York: Nassau, Westchester,
Rockland, Putnam, Ulster, Sullivan and
Suffolk.
Signing Authority
The Secretary of Veterans Affairs, or
designee, approved this document and
authorized the undersigned to sign and
submit the document to the Office of the
Federal Register for publication
electronically as an official document of
the Department of Veterans Affairs.
Brooks D. Tucker, Acting Chief of Staff,
Department of Veterans Affairs,
approved this document on September
21, 2020 for publication.
Luvenia Potts,
Regulation Development Coordinator,Office
of Regulation Policy & Management, Office
of the Secretary, Department of Veterans
Affairs.
[FR Doc. 2020–21352 Filed 9–25–20; 8:45 am]
BILLING CODE 8320–01–P

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