Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
3145-0215 2020 Part A Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery NSF.docx Supporting Statement A	2020-06-12
Generic Clearance Submission Template.docx Supplementary Document	2011-04-20
3145-0215 Generic clearance, Part B STATISTICAL METHODS.docx Supporting Statement B	2020-06-12

IC Document Collections

IC ID	Document Title	Status
244745	NSF Audience Survey Other-Customer Satisfaction Survey	New
244564	Feedback on the EHR Core Research (ECR) 2020 Principal Investigator Meeting Other-Customer Satisfaction Survey	New
244263	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, November 5, 2020 Other-Customer Satisfaction Survey	New
244117	USAP.gov Customer Feedback Survey Oct. 2020 Other-Customer Satisfaction Survey	New
243877	NSF Convergence Accelerator virtual Phase I C-Accel Training Participants' Survey, October 2020 Other-Customer Satisfaction Survey	New
243630	Investigator input on the EHR Core Research (ECR) 2020 Principal Investigator Meeting Other-Customer Satisfaction Survey	New
243555	NSF Convergence Accelerator Virtual Expo 2020 Presenters' Survey, September, 2020 Other-Customer Satisfaction Survey	New
243282	NSF Convergence Accelerator virtual Expo 2020 Attendees' Survey, August Other-Customer Satisfaction Survey	New
243143	Planning for a Virtual NSF Grants Conference Other-Customer Satisfaction Survey	New

ICR Details

OMB Control No: 3145-0215	ICR Reference No: 202006-3145-001
Status: Active	Previous ICR Reference No: 201704-3145-002
Agency/Subagency: NSF	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/05/2020
	Date Received in OIRA: 06/12/2020
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2023	36 Months From Approved	08/31/2020
Responses	100,000	0	70,000
Time Burden (Hours)	25,000	0	20,000
Cost Burden (Dollars)	75,000	0	75,000

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Abstract: This collection of information is necessary to enable NSF to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 69783	12/19/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 35338	06/09/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
NSF Convergence Accelerator Virtual Expo 2020 Presenters' Survey, September, 2020
Investigator input on the EHR Core Research (ECR) 2020 Principal Investigator Meeting
USAP.gov Customer Feedback Survey Oct. 2020
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, November 5, 2020
NSF Audience Survey
Feedback on the EHR Core Research (ECR) 2020 Principal Investigator Meeting
NSF Convergence Accelerator virtual Phase I C-Accel Training Participants' Survey, October 2020
Planning for a Virtual NSF Grants Conference
NSF Convergence Accelerator virtual Expo 2020 Attendees' Survey, August

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	100,000	70,000	0	30,000	0	0
Annual Time Burden (Hours)	25,000	20,000	0	5,000	0	0
Annual Cost Burden (Dollars)	75,000	75,000	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden increase is due to the increase in information collections used by offices within NSF to improve services.

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Annual Cost to Federal Government: $10,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/12/2020

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