FSA's Qualitative Feedback on Agency Service Delivery

ICR 202001-0560-002

OMB: 0560-0286

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2020-11-04
Supporting Statement A
2020-11-04
Supplementary Document
2020-11-04
Supplementary Document
2020-10-29
IC Document Collections
ICR Details
0560-0286 202001-0560-002
Received in OIRA 201705-0560-002
USDA/FSA
FSA's Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 11/09/2020
  Requested Previously Approved
36 Months From Approved 01/31/2021
210,500 210,500
37,333 37,333
0 0

This request is necessary to enable FSA to gather customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

None
None

Not associated with rulemaking

  85 FR 55252 09/04/2020
85 FR 71304 11/09/2020
No

1
IC Title Form No. Form Name
Farmers.gov digital properties usability Evaluation (qualitative)

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 210,500 210,500 0 0 0 0
Annual Time Burden (Hours) 37,333 37,333 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
No
    No
    No
No
No
No
No
Mary Ann Ball 202-720-4283 MaryAnn.Ball@usda.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/09/2020


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