This request is necessary to enable
FSA to gather customer and stakeholder feedback in an efficient,
timely manner, in accordance with our commitment to improving
service delivery. The information collected from our customers and
stakeholders will help ensure that users have an effective,
efficient, and satisfying experience with the agency's programs.
This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning
of issues with service, or focus attention on areas where
communication, training or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative and actionable communications between the
Agency and its customers and stakeholders it will also allow
feedback to contribute directly to the improvement of program
management.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.