Customer Satisfaction Surveys for Permit Applications, Permits Online (PONL), Formulas Online (FONL), and COLAs Online

Forms and Documents

Document Name	Status
1513-0124 Supporting Statement (01-2020).docx Supporting Statement A	2020-01-21

IC Document Collections

IC ID	Document Title	Status
224001	COLAs Online Customer Satisfaction Survey Other-Survey	Unchanged
224000	Formulas Online (FONL) Customer Satisfaction Survey Other-Survey	Unchanged
223999	PONL Amended Permit Application Customer Satisfaction Survey Other-Survey	Unchanged
223998	PONL Original Permit Application Customer Satisfaction Survey Other-Survey	Unchanged
223997	Amended Permit Application Customer Satisfaction Survey Other-Survey	Unchanged
223995	Original Permit Application Customer Satisfaction Survey Other-Survey	Unchanged

ICR Details

OMB Control No: 1513-0124	ICR Reference No: 201912-1513-003
Status: Active	Previous ICR Reference No: 201610-1513-004
Agency/Subagency: TREAS/TTB	Agency Tracking No: ICN 76 - 5/7
Title: Customer Satisfaction Surveys for Permit Applications, Permits Online (PONL), Formulas Online (FONL), and COLAs Online
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/05/2020
	Date Received in OIRA: 01/30/2020
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2023	36 Months From Approved	03/31/2020
Responses	20,000	0	30,000
Time Burden (Hours)	4,000	0	6,000
Cost Burden (Dollars)	0	0	0

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Abstract: As part of the Alcohol and Tobacco Tax and Trade Bureau's (TTB’s) efforts to improve customer service, we survey customers who submit applications for original or amended alcohol or tobacco permits, or for approval of alcohol beverage formulas or certificates of label approval (COLAs). These surveys assist TTB in identifying potential customer needs and problems, along with opportunities for improvement in our applications processes, with particular focus on customer experiences with TTB’s various electronic application systems, Permits Online (PONL), Formulas Online (FONL), and COLAs Online.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 63716	11/18/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 5551	01/30/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
PONL Amended Permit Application Customer Satisfaction Survey
Amended Permit Application Customer Satisfaction Survey
Formulas Online (FONL) Customer Satisfaction Survey
PONL Original Permit Application Customer Satisfaction Survey
COLAs Online Customer Satisfaction Survey
Original Permit Application Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	20,000	30,000	0	0	-10,000	0
Annual Time Burden (Hours)	4,000	6,000	0	0	-2,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There are no program changes associated with this information collection. As for adjustments, due to changes in Bureau estimates resulting from a recent evaluation of the number of customer satisfaction survey invitations sent to customers by TTB, the Bureau is reducing the number of reported annual respondents to this collection from 30,000 to 20,000. In turn, that reduction results in a decrease of the number of annual responses, from 30,000 to 20,000, and in a decrease of the estimated total annual burden hours, from 6,000 to 4,000.

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Annual Cost to Federal Government: $6,056

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/30/2020

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