Customer Satisfaction Surveys for Permit Applications, Permits Online (PONL), Formulas Online (FONL), and COLAs Online

Forms and Documents

Document Name	Status
1513-0124 Supporting Statement (10-2016).docx Supporting Statement A	2016-10-19

IC Document Collections

IC ID	Document Title	Status
224001	COLAs Online Customer Satisfaction Survey Other-Survey	New
224000	Formulas Online (FONL) Customer Satisfaction Survey Other-Survey	New
223999	PONL Amended Permit Application Customer Satisfaction Survey Other-Survey	New
223998	PONL Original Permit Application Customer Satisfaction Survey Other-Survey	New
223997	Amended Permit Application Customer Satisfaction Survey Other-Survey	New
223995	Original Permit Application Customer Satisfaction Survey Other-Survey	New

ICR Details

OMB Control No: 1513-0124	ICR Reference No: 201610-1513-004
Status: Historical Active	Previous ICR Reference No: 201308-1513-003
Agency/Subagency: TREAS/TTB	Agency Tracking No:
Title: Customer Satisfaction Surveys for Permit Applications, Permits Online (PONL), Formulas Online (FONL), and COLAs Online
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/01/2017
	Date Received in OIRA: 10/27/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2020	36 Months From Approved	12/31/2016
Responses	30,000	0	107,500
Time Burden (Hours)	6,000	0	53,000
Cost Burden (Dollars)	0	0	0

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Abstract: As part of our efforts to improve customer service, TTB surveys its customers who apply for original or amended permits, submit formula approval requests, and submit requests for certificates of label approval. These surveys assist TTB in identifying potential customer needs and problems, as well as opportunities for improvement in our applications processes, with particular focus on our customers’ experiences with TTB’s various electronic application systems.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 56751	08/22/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 74870	10/27/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
COLAs Online Customer Satisfaction Survey
PONL Amended Permit Application Customer Satisfaction Survey
PONL Original Permit Application Customer Satisfaction Survey
Original Permit Application Customer Satisfaction Survey
Formulas Online (FONL) Customer Satisfaction Survey
Amended Permit Application Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	107,500	0	0	-77,500	0
Annual Time Burden (Hours)	6,000	53,000	0	0	-47,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The previously-reported ICR Summary of Burden of 107,500 responses and 53,000 hours of total time burden were mistaken over-estimates. During the last 3-year cycle for this generic information collection, TTB did not seek more than 10,000 responses to the six customer satisfaction surveys approved under that earlier request. We have adjusted the number of responses and the total time burden to more realistically reflect the expected number of annual responses that TTB will seek for the six voluntary customer satisfaction surveys contained under this generic information collection request, while allowing for addition responses to future generic surveys issued under this information collection approval request.

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Annual Cost to Federal Government: $4,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/27/2016

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