ForeSee Desktop & Mobile Questionnaire

---

Overview

Welcome and Thank You Text
Model Questions
Custom Questions

---

Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your questionnaire, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
			Welcome Text - Phone
			Thank you for visiting MilitaryOneSource.mil. You've been selected to participate in a brief questionnaire to let us know how we can improve your experience. Please take a minute to share your opinions.
			Thank You Text - Phone
			Thank you for answering our questionnaire - and for helping us serve you better. We appreciate your input!
			Example Mobile

---

Sheet 2: Model Questions

Model Name		Military OneSource Mobile Browse					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	17	Brand Confidence	Please rate your level of confidence in Military OneSource.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal mobile website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Return	How likely are you to return to MilitaryOneSource.mil using your mobile device?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend MilitaryOneSource.mil to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	19	Recommend Company	How likely are you to recommend Military OneSource to someone else?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	20	Primary Resource	How likely are you to use MilitaryOneSource.mil as your primary resource for information about military life?
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

---

Sheet 3: Custom Questions

Model Name			Military OneSource Mobile Browse				Red & Strike-Through: Delete
Model ID			0				Underlined & Italicized: Re-order
Partitioned			Yes - 2MQ				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label	COMMENTS
	primary_reason_govt		What is your primary reason for visiting the site today?	Help with taxes			Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				YMCA
				Find counseling
				Find spouse employment
				Find child care
				Other (please specify)	A
	primary_reason_other	A	Please specify the other reason for your visit.				N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
	primary_reason_other		What type of information were you looking for? (Please select all that apply.)	Financial			Y	Checkbox, one-up vertical		Type of Info
				Education
				Moving
				EFMP
				Recreation
				Child care
				Other
				I was not looking for any specific information
	accomplish		Did you accomplish what you wanted to do today on this site?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A	no
	why_not_accomplish	A	Please tell us why you were unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
	login_attempt		Did you try to log in to MilitaryOneSource.mil today?	Yes	A	yes	Y	Radio button, one-up vertical	Skip Logic Group*	Log In Attempt
				No		no
	login_success	A	Were you able to log in successfully?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Log In Success
				No	C	no
	why_not_login	C	What prevented you from logging in to the site today?				N	Text area, no char limit	Skip Logic Group*	Why Not Log In
	acquisition_source_government		How were you referred to the site today?	A general email or mailing from Military OneSource		client_email	Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
				Email newsletter from Military OneSource
				Other social media (e.g., Facebook, Twitter, etc.)		social_media
				Military OneSource social network post, tweet, video, etc.		client_social_network			Randomize
				Another government site		other_government_site
				Search engine results		search_enginer
				Recommendation from friend or family member		personal_recommendation
				Recommendation from official military office/source
				Other (please specify)	A	other_please_specify
				I was not referred to the site by anything specific		was_not_referred_by_anything_specific			Anchor Answer Choice
	acquisition_source_government_other	A	Please specify how else you were referred to the site.				N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
	search_use		Did you use the search feature during your visit today?	Yes	A, B, C	yes	Y	Radio button, one-up vertical	Skip Logic Group*	Search Use
				No		no
				Don't recall		donot_recall
	search_experience	A	Please tell us about your experience with the site's search feature today. (Select all that apply.)	Results were not relevant/not what I wanted		results_not_relevant	Y	Checkbox, one-up vertical	Randomize	Search Experience
				Too many results/I needed to refine my search		too_many_results
				Not enough results		not_enough_results			Skip Logic Group*
				Returned NO results		returned_no_results
				Received error message(s)		received_error_message
				I experienced a different search issue:	A1	different_issue			Anchor Answer Choice
				I had no difficulty with search/results were helpful		no_difficulty			Mutually Exclusive
	search_experience_other	A1	Please specify the search issue you experienced.				N	Text area, no char limit	Skip Logic Group*	Search Issue - Other
	search_nav_first	B	Did you try using the site's navigational links before using the search feature today?	Yes, I navigated first		yes_navigated_first	Y	Radio button, one-up vertical	Skip Logic Group*	Search or Nav First
				No, I went straight to the search feature		no_i_went_straight_to_search
				Don't recall		donot_recall
	search_help_locate	C	Did the search feature help you to locate what you were looking for today?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Search Help Locate
				Partially		partially
				No		no
	nav_experience		How would you describe your browsing experience on the site today? (Please select all that apply.)	Links often did not take me where I expected	L	links_not_useful	Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Experience
				I had difficulty finding relevant information		difficulty_finding_relevant_info
				Links and labels were difficult to understand	U	links_difficult_to_understand
				There were too many links or navigation options to choose from		too_many_links			Randomize
				I had technical difficulties (error messages, broken links, etc.)	T	technical_difficulties
				I could not navigate back to previous information		could_not_navigate_back
				I had a different navigation difficulty	A	a_different_navigation_diff			Anchor Answer Choice
				I had no difficulty navigating the site		no_difficulty_navigation			Mutually Exclusive
	nav_experience_other	A	Please specify your navigation difficulty.				N	Text area, no char limit	Skip Logic Group*	Navigation Experience - Other
	nav_not_expected_oe	L	Please describe any specific navigation links or paths that did not take you where they should have.				N	Text area, no char limit	Skip Logic Group*	Navigation Not Expected
	nav_linkes_labels_oe	U	What specific links or labels were difficult to understand?				N	Text area, no char limit	Skip Logic Group*	Nav Links and Labels
	nav_tech_issue_oe	T	Please describe the technical difficulty you encountered (include as much detail as possible).				N	Text area, no char limit	Skip Logic Group*	Navigation Technical Issue
	info_issues		Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.)	Information was not up to date		information_not_up_to_date	Y	Checkbox, one-up vertical	Skip Logic Group*	Information Issues
				Information did not answer my questions	B	information_did_not_answer_questions
				Information was not presented in a concise format		information_not_concise
				Wording was not clear		wording_not_clear
				Text was difficult to read		text_difficult_to_read
				Other (please specify)	A	other_please_specify
				No issues reviewing information occurred		no_issues			Mutually Exclusive
	other_info_issues	A	Please describe the issue you experienced reviewing information.				N	Text area, no char limit	Skip Logic Group*	Information Issues - Other
	info_looking_for	B	What information were you looking for that you could not find?				N	Text area, no char limit	Skip Logic Group*	Information Looking For
	role_govt		What is your primary role in visiting the site today?	General public		general_public	Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Service member
				Veteran
				Spouse of a service member
				Other family member of a service member (non-spouse)
				Friend of a service member
				Service provider or military leadership
				Government employee (federal, state or local)		government_employee
				Other (please specify)	A	other_please_specify
	other_info_issues	A	What is your role in visiting the site today?				N	Text area, no char limit	Skip Logic Group*	Role - Other
	visit_frequency		How often do you visit this site?	This is my first visit		first_visit	Y	Radio button, one-up vertical		Visit Frequency
				Once every 6 months or less often		six_months
				Once every few months		few_months
				Monthly		monthly
				Weekly		weekly
				Daily or more often		daily
	visit_frequency		Where are you accessing this site today?	Home		first_visit	Y	Drop down, select one		Where Accessing
				Work		six_months
				In transit		few_months
				Other		other
	improve		What else would you like to share with us to help improve your online experience with MilitaryOneSource.mil?				N	Text area, no char limit		Improve
	demos_gender		What is your gender?	Male		male	N	Radio button, one-up vertical		Demos: Gender
				Female		female
				Prefer not to respond		prefer_not_to_respond
	demos_age		Which category includes your age?	Under 18		under_18	N	Drop down, select one		Demos: Age
				18 - 24		18_24
				25 - 34		25_34
				35 - 44		35_44
				45 - 54		45_54
				55 - 64		55_64
				65 or older		65_or_older
				Prefer not to respond		prefer_not_to_respond
	a11_satisfaction		Please rate your level of agreement with the following statements about your experience on the website today. I am satisfied with the service I received from Military OneSource.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Satisfaction	no change
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree
	a11_confidence		This interaction increased my confidence in Military OneSource.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Confidence	no change (Can use Trust question below as an alternative)
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree
	a11_quality		My need was addressed.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Quality	no change
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree
	a11_ease		It was easy to complete what I needed to do.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Ease	no change
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree
	a11_efficiency		It took a reasonable amount of time to do what I needed to do.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Efficiency	no change
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree
	a11_equity_digital		I was easily able to access the website on my device.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Equity Digital	I was treated fairly. (Equity/Transparency)
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree
	a11_helpful_digital		The website helped me do what I needed to do.	1=Strongly Disagree		1_strongly_disagree	N	Radio button, scale, no don't know		A11 Helpful Digital	Employees I interacted with were helpful. (Employee Interaction)
				2		2
				3		3
				4		4
				5=Strongly Agree		5_strongly_agree