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pdf2020 DLA Supplier Satisfaction Survey
Introduction
In support of the Defense Logistics Agency’s (DLA) Industry Engagement Plan, we are excited to announce
our 2020 Supplier Satisfaction Survey effort sponsored by DLA Acquisition. We invite your organization to
complete this voluntary survey to help DLA better understand what factors drive supplier satisfaction along the
following four (4) dimensions:
DLA-Supplier Relationship
DLA Communication
Growth & Profit Potential
DLA Effectiveness
We request that you select a single representative from your organization to complete this anonymous survey.
This representative should be best positioned to provide your organization’s collective supplier satisfaction
feedback with its overall interactions and engagement with DLA at various stages of the acquisition lifecycle.
In the event your organization’s DLA business is too complex to provide collective feedback, please contact us
at dlasuppliersurvey@dla.mil to create additional instances of the survey for your organization. For example,
your organization may have different business units that support specific DLA supply chains, and it may be
more appropriate for representatives from these units to separately complete the survey.
If you have not had the opportunity to review the purpose and scope of this survey effort, please Click Here to
review DLA’s Industry Engagement Plan and invitation letter from Mr. Matthew R. Beebe, Director, DLA
Acquisition. If you prefer to provide a written response, please contact us at dlasuppliersurvey@dla.mil for a
PDF version.
OMB CONTROL NUMBER: 0704-0553
OMB EXPIRATION DATE: 04/30/2019
AGENCY DISCLOSURE NOTICE
The public reporting burden for this collection of information, 0704-0553, is estimated to average 15 minutes per response, including the time for reviewing
instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments
regarding the burden estimate or burden reduction suggestions to the Department of Defense, Washington Headquarters Services, at whs.mc-alex.esd.mbx.dd-dodinformation-collections@mail.mil. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing
to comply with a collection of information if it does not display a currently valid OMB control number.
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2020 DLA Supplier Satisfaction Survey
General Information
* 1. How would you describe your business type for the majority of your organization's DLA sales?
Manufacturer/ Assembler
Distributor of Finished Products
Service Provider
* 2. How would you describe your business type for the majority of your organization's DLA sales?
Small Business
Large Business
Non-profit (Ability-one, universities/colleges, FFRDC, UNICOR/FPI, etc.)
Note: Please reference your organization's representation in SAM.gov for the small business size
standards for the NAICS code related to the DLA sales in Question 2
* 3. Which contract type applies to the majority of your organization's DLA sales?
Long term arrangements with flexible ordering requirements
Short term, fixed procurements of products or services.
* 4. What are your organization's estimated annual DLA sales (US Dollars)?
Less than $100K
$100K to $1M
$1M to $10M
$10M to $100M
$100M to $1B
Greater than $1B
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* 5. How long has your organization conducted business with DLA as a prime contractor?
Less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
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2020 DLA Supplier Satisfaction Survey
General Information
* 6. Which DLA organization accounts for the majority of your sales?
Aviation (Defense Supply Center Richmond, VA)
Land (Defense Supply Center Columbus, OH)
Maritime (Defense Supply Center Columbus, OH)
Medical (DLA Troop Support - Philadelphia, PA)
Clothing & Textiles (DLA Troop Support - Philadelphia, PA)
Subsistence (DLA Troop Support - Philadelphia, PA)
Construction & Equipment (DLA Troop Support - Philadelphia, PA)
Industrial Hardware* (DLA Troop Support - Philadelphia, PA)
Energy (DLA Energy - Fort Belvoir, VA)
Distribution (DLA Distribution Susquehanna, PA)
Services (For contracted services not specific to a DLA supply chain or DLA Distribution, e.g. DLA J6, HQ support)
*DLA's Industrial Hardware supply chain has been recently re-organized under the Aviation and Land
& Maritime supply chains.
Note: If there are other representatives within your organization that are responsible for the primary
customer relationship for another DLA organization, please send their email address(es) to
dlasuppliersurvey@dla.mil to receive a separate survey link.
If the response to Question 6 is not "Services", Skip to Question 8.
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7. Which services-related DLA customer organization accounts for the majority of your sales?
Human Resources (J1)
Logistics Operations (J3)
Information Operations (J6)
Acquisition (J7)
Finance (J8)
R&D (J68)
Document Services
Disposition
Other (please specify)
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2020 DLA Supplier Satisfaction Survey
DLA-Supplier Relationship
* 8. Evaluate the following statement: DLA treats my organization as a valued supplier.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 9. Evaluate the following statement: DLA effectively resolves issues.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 10. Evaluate the following statement: DLA resolves issues in a timely manner.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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* 11. Evaluate the following statement: DLA strives to reach equitable resolutions when differences
arise.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 12. Evaluate the following statement: DLA's resources are readily accessible to resolve issues or
answer questions.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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2020 DLA Supplier Satisfaction Survey
DLA Communication
* 13. Evaluate the following statement: DLA's communications with my organization are trustworthy.
DLA does what it says it is going to do.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 14. Evaluate the following statement: DLA's communications with my organization are timely.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 15. Evaluate the following statement: DLA communicates adequate amounts of information.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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2020 DLA Supplier Satisfaction Survey
Growth & Profit Potential
* 16. Evaluate the following statement: DLA provides long term growth (sales) opportunities for my
organization.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 17. Evaluate the following statement: DLA provides an opportunity for my organization to make a
reasonable profit on our contracts.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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2020 DLA Supplier Satisfaction Survey
Ease of Business
* 18. Evaluate the following statement: DLA solicitations for my organization's products and/or services
rarely require high levels of effort (time/expense) to bid.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
If the response to Question 18 is "Neither Agree nor Disagree", "Agree", or "Strongly Agree", Skip to
Question 20.
19. Which of the following areas require the highest levels of effort (time/expense) to bid on DLA
solicitations? (Select all that apply)
Technical response
Pricing response
Solicitation review (e.g. product description, requirements, terms and conditions)
DLA's bidding system interface/use (e.g. DIBBS)
Past performance response
Other (please specify)
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2020 DLA Supplier Satisfaction Survey
DLA Effectiveness
* 20. Evaluate the following statement: DLA's processes are highly effective during Solicitation through
Contract Award and do not result in unnecessary supplier costs or burdens.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
Note: You will also have the opportunity to provide Post-Award feedback in subsequent questions.
If the response to Question 20 is "Neither Agree nor Disagree", "Agree", or "Strongly Agree", Skip to
Question 22.
21. Please indicate which factors impacted your assessment of DLA's effectiveness during
Solicitation through Contract Award. (Select all that Apply)
Issue Resolution (Accessibility, Timeliness or
Effectiveness)
RFP/ RFQ terms and conditions
Award Errors (Requiring modifications in Post-Award)
Contractor Exceptions/ Alternative Offers (Source
Approval Request package)
Excessive delays
Cancelled Bids or Solicitations
Limited time to respond
Negotiations
Inadequate information sharing (Communication
Adequacy or Timeliness)
Pricing
Acquisition Strategy/ Method (Reverse Auctions,
focus on price vs. other factors, multiple contracts for
same product vs. long term contract)
Inadequate debriefs
Resolution of protests
Product and/or Service vague or overly restrictive
Incorrect, Outdated or Lack of Technical Data
Other (please specify)
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2020 DLA Supplier Satisfaction Survey
DLA Effectiveness
* 22. Evaluate the following statement: DLA's processes are highly effective during Contract Period of
Performance through Contract Close-out and do not result in unnecessary supplier costs or burdens.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
If the response to Question 22 is "Neither Agree nor Disagree", "Agree", or "Strongly Agree", Skip to
Question 24.
23. Please indicate which factors impacted your assessment of DLA's effectiveness during Contract
Period of Performance through Contract Closeout. (Select all that apply)
Issue Resolution (PAR system, DLA Accessibility,
Resolution Timeliness or Effectiveness)
Contract modifications (Fixing pre-award errors,
delivery dates, other)
Forecasting
Pre-production testing issues (FAI/ FAT)
Shipping, Packaging or Inspection (Receiving)
Excessive expedite request(s)
Invoicing & Payment (Delays, PIEE WAWF)
Lack of Technical Data
Contract close-out or Terminations
Production Lot Testing (PLT) or Source Inspections
(DCMA QAR)
Requests for Variance (RFV)
Other (please specify)
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2020 DLA Supplier Satisfaction Survey
DLA Effectiveness
* 24. Evaluate the following statement: DLA has sufficient technical knowledge of my organization's
industry.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 25. Evaluate the following statement: DLA has sufficient knowledge of my organization's products
and/or services and capabilities.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
* 26. Evaluate the following statement: DLA implements new ideas and innovations to improve supply
chain support for the Warfighter.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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27. Please select any areas where you believe DLA has demonstrated innovation which has improved
supply chain support for the Warfighter (Select all that apply).
Material/ Product Improvements (e.g. new manufacturing techniques, reliability enhancements)
Supplier collaboration (e.g. supplier conferences)
DLA business systems (e.g. DIBBS)
DLA policy/ process improvements
Acquisition Strategies/ Buying Methods
R&D programs (e.g. Artificial Intelligence/ Machine Learning)
Other (please specify)
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2020 DLA Supplier Satisfaction Survey
Supplier Experience
* 28. Evaluate the following statement: DLA provides a better overall supplier experience as compared
to other U.S. federal/DoD organizations.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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2020 DLA Supplier Satisfaction Survey
COVID-19
* 29. Evaluate the following statement: During the period of the COVID-19 Pandemic, I was able to
communicate with DLA as well as I did previous to the outbreak.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
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2020 DLA Supplier Satisfaction Survey
Additional Comments
30. Please provide additional comments concerning this survey or any other issues you would like to
bring to DLA's attention. Please do not include personal identifiable information.
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| File Type | application/pdf |
| File Title | View Survey |
| File Modified | 2020-10-22 |
| File Created | 2020-10-22 |