Customer Satisfaction Survey

Customer Satisfaction Surveys

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3206-0236 can be found here:

Documents and Forms

Document Name Document Type
Form CSS2 Customer Satisfaction Survey Form and Instruction
CSS2 Core Customer Satisfation Survey RI10-072_2019_2019_04_26_wo_cl.docx Form and Instruction
CSS2 2019 RS Customer Satisfaction Survey RI10-072_2019_2019_05_03.pdf Form and Instruction
3206-0236 Customer Satisfaction Surveys Section B.docx Statement B IC Document

Information Collection (IC) Details

IC Title:	Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	CSS2	Core Customer Satisfation Survey	RI10-072_2019_2019_04_26_wo_cl.docx		No		Fillable Printable
Form and Instruction	CSS2	2019 RS Customer Satisfaction Survey	RI10-072_2019_2019_05_03.pdf		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Central Personnel

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 60,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	60,000	0	60,000
Annual IC Time Burden (Hours)	15,000	0	15,000
Annual IC Cost Burden (Dollars)	133,284	133,284	0

Documents for IC

Title	Document	Date Uploaded
Statement B	3206-0236 Customer Satisfaction Surveys Section B.docx	01/31/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.