Statement B

SSB_SOL.doc

Customer Satisfaction Surveys

Statement B

OMB: 3206-0236

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B. Collections of Information Employing Statistical Methods


The agency should be prepared to justify its decision not to use statistical methods in any case where such methods might reduce burden or improve accuracy of results. When Item 17 on the Form OMB 83-I is checked, "Yes," the following documentation should be included in the Supporting Statement to the extent that it applies to the methods proposed:



1. Describe (including a numerical estimate) the potential respondent universe and any sampling or other respondent selection methods to be used. Data on the number of entities (e.g., establishments, State and local government units, households, or persons) in the universe covered by the collection and in the corresponding sample are to be provided in tabular form for the universe as a whole and for each of the strata in the proposed sample. Indicate expected response rates for the collection as a whole. If the collection had been conducted previously, include the actual response rate achieved during the last collection.


Our potential respondent universe is anyone who accesses our website.



2. Describe the procedures for the collection of information including:


We collect this information monthly. To my knowledge we do not use any type of statistical sampling methods below to gather this data.


· Statistical methodology for stratification and sample selection,


we do not employ statistical methodology


· Estimation procedure,


N/A

· Degree of accuracy needed for the purpose described in the justification,


N/A


· Unusual problems requiring specialized sampling procedures, and


N/A


· Any use of periodic (less frequent than annual) data collection cycles to reduce burden.


no


3. Describe methods to maximize response rates and to deal with issues of non-response. The accuracy and reliability of information collected must be shown to be adequate for intended uses. For collections based on sampling, a special justification must be provided for any collection that will not yield "reliable" data that can be generalized to the universe studied.


We are satisfied with the user responses we receive.


4. Describe any tests of procedures or methods to be undertaken. Testing is encouraged as an effective means of refining collections of information to minimize burden and improve utility. Tests must be approved if they call for answers to identical questions from 10 or more respondents. A proposed test or set of test may be submitted for approval separately or in combination with the main collection of information.


We have not used any of these methods.


5. Provide the name and telephone number of individuals consulted on statistical aspects of the design and the name of the agency unit, contractor(s), grantee(s), or other person(s) who will actually collect and/or analyze the information for the agency.


Patsy Bruton, 202-606-4558.



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