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pdfSCSEP Employer
Customer Satisfaction Survey
0MB Approval Number: 1205-0040
Expiration Date: 08/31/2018
EMPLOYER CUSTOMERS
The Older Worker Program, also known as the Senior Community Service Employment Program
(SCSEP), wants to provide the highest quality services to its customers. You can help us improve our
services by answering the following questions. Please be completely honest. Your answers will be
kept private to the extent permitted by law and used for program evaluation purposes only. Unless
the question directs you otherwise, please answer each question based on your experience hiring the
participant identified in the cover letter accompanying this survey.
Choose the number on the scale below each question that best represents your opinion. Thank
you in advance for your help.
1. Utilizing the scale below, what is your overall satisfaction with the services provided by the Older
Worker Program/SCSEP? (Choose one number)
Very
dissatisfied
2
3
4
5
6
7
8
9
Very
satisfied
Didn't
receive
10
90
2. Considering all of the expectations you may have had about the services of the Older Worker
Program/SCSEP, to what extent have the services met your expectations? (Choose one number)
Exceed
Fall short
2
3
4
5
6
7
8
9
10
Didn't
receive
90
3. Now, think about the ideal services for people in your circumstances. How well do you think the
services you received compare with the ideal services? (Choose one number)
Not at all
close
2
3
4
5
6
7
8
9
Very
close
Didn't
receive
10
90
4. The Older Worker Program/SCSEP staff that referred the participant for the job had a good
understanding of your business needs. (Choose one number)
Strongly
Not
agree applicable
Strongly
disagree
2
3
4
5
6
7
8
9
10
90
�
Please continue on other side --------1►
ETA-9124 - Part C
Rev. 2/22/2018
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection
displays a valid 0MB control number. Public reporting burden for this collection of information is estimated to average 1 0 minutes per
response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and
completing and reviewing the collection of information. Completion of this survey is completely voluntary, and information collected will be
kept private to the extent permitted by law and used for program evaluation purposes only. Thank you for your participation. If you have any
comments regarding this estimate or any other aspect of this survey, including suggestions for reducing this burden; please send them to the
U.S. Department of Labor, Office of Workforce Investment, Room C-4510, 200 Constitution Avenue, NW, Washington, DC. (Please do not
return surveys to this address.)
I
SCSEP Employer Customer Satisfaction Survey
5. The participant referred by the Older Worker Program/SCSEP had the skills necessary to start the job.
(Choose one number)
Strongly
disagree
2
3
4
5
6
7
8
9
Strongly
agree
Not
applicable
10
90
6. Would you have liked the participant to have been better prepared in any of these areas? (Choose Yes,
No, or NIA)
□ Yes □ No □ NIA
1) Computer knowledge
2) Basic employability skills, like how to dress, how to interact
with co-workers and supervisors, and punctuality
3) Knowledge of what the job required
4) How to behave with the employer's customers or clients
5) Job-specific skills
□ Yes
□ Yes
□ Yes
□ Yes
□ No
□ No
□ No
□ No
□ NIA
□ NIA
□ NIA
□ NIA
7. The Older Worker ProgramlSCSEP staff stayed in touch with me after I hired the participant to make
sure that everything was going well. (Choose one number)
Strongly: _
Not
agree
�pplicable
Strongly
disagree
2
3
4
5
6
7
8
9
10
90
8. Did the participant hired require supportive services, such as assistance with transportation, uniforms,
safety equipment, or health services?
□ Yes
□ No
D Don't know
9. After we hired the participant with the assistance of the Older Worker ProgramlSCSEP, the Older
Worker ProgramlSCSEP staff was helpful in resolving any problems we had. (Choose one number)
Strongly
disagree
2
3
4
5
6
7
8
9
Strongly
agree
Not
applicable
10
90
Please continue on next page
2
SCSEP Employer Customer Satisfaction Survey
10. I see the Older Worker Program/SCSEP as valuable for maintaining a wide range of ages in my
workforce. (Choose one number)
Strongly
disagree
2
3
4
5
6
7
8
9
Strongly
agree
Not
applicable
10
90
11. Which of the following factors made the Older Worker Program/SCSEP attractive for you? (Choose
Yes, No, or NIA for each of the statements below)
1)
2)
3)
4)
5)
6)
It paid the wages of the older workers for a number of weeks
while they are gaining work experience through a subsidized
on-the-job training program
It stays in touch about my hiring needs
It could fill my job openings quickly
It has people with the right skills
It has people with good attitudes and work habits
It does a good job in screening applicants
□ Yes
□ Yes
□ Yes
□ Yes
□ Yes
□ Yes
□ No
□ No
□ No
□ No
□ No
□ No
□ NIA
□ NIA
□ NIA
□ NIA
□ NIA
□ NIA
12. What is most valuable to you about the Older Worker Program/SCSEP?
13 Based on your experience, what changes would you recommend for the Older Worker Program/
SCSEP?
Thank you for taking the time to complete this survey
3
| File Type | application/pdf |
| File Modified | 2018-08-24 |
| File Created | 2016-02-22 |