| Appendix A |
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|
|
|
|
|
Business Unit (BU) Customer Satisfacton Research (1545-2250) |
|
Consolidated Burden Hours & Cost Requested for 2018-2021 |
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|
|
|
|
|
| BU |
|
|
Actual |
Actual |
|
| Control # |
|
Subject of Study |
Cost |
Burden |
|
|
|
|
|
|
|
| 368 |
|
CCE Mail Survey |
$188,550 |
881 |
|
| 376 |
|
Appeals Online Survey |
$500,000 |
2,376 |
|
| 391 |
|
Domestic IC/CIC Phone Survey |
$554,321 |
1,176 |
|
| 392 |
|
International Compliance Mail Survey |
$157,881 |
2,317 |
|
| 395 |
|
TES Survey |
$900,000 |
3,268 |
|
| 402 |
|
2013 Field Collection Mail Survey |
$66,496 |
922 |
|
| 403 |
|
Field Exam Mail Survey |
$66,496 |
1,067 |
|
| 404 |
|
Excise Tax Mail Survey |
$66,496 |
665 |
|
| 405 |
|
Esate and Gift Mail Survey |
$66,496 |
461 |
|
| 406 |
|
Employment Mail Survey |
$66,496 |
220 |
|
| 407 |
|
CSCO Mail |
$84,952 |
1,452 |
|
| 408 |
|
ACS IVR |
$84,952 |
4,046 |
|
| 409 |
|
CCE IVR |
$18,837 |
1,206 |
|
| 410 |
|
CCE Mail |
$18,837 |
1,299 |
|
| 411 |
|
AUR IVR |
$18,837 |
1,797 |
|
| 412 |
|
AUR Mail/Online |
$18,837 |
2,775 |
|
| 414 |
|
CAP Online Survey |
$83,490 |
52 |
|
| 418 |
|
SPEC Partner Online Survey |
$46,767 |
2,775 |
|
| 420 |
|
CAS E-help IVR Survey |
$223,037 |
1,768 |
|
| 421 |
|
CAS Addjustments Mail Survey |
$111,000 |
5,255 |
|
| 422 |
|
CAS Injured Spouse Mail Survey |
$138,479 |
2,719 |
|
| 423 |
|
CAS Practitioner Priority IVR Survey |
$180,000 |
4,188 |
|
| 424 |
|
CAS TEGE Toll Free |
$129,000 |
3,256 |
|
| 425 |
|
Toll Free |
$160,000 |
21,600 |
|
| 426 |
|
FA Comment Card In-person |
$419,873 |
23,807 |
|
| 430 |
|
CCE IVR |
$188,550 |
3,638 |
|
| 433 |
|
Innocent Spouse IVR |
$29,923 |
506 |
|
| 434 |
|
Innocent Spouse Mail |
$29,923 |
995 |
|
| 437 |
|
ACS Support Mail/Online |
$37,350 |
925 |
|
| 438 |
|
Media & Publications Web Survey |
$221,305 |
2,758 |
|
| 439 |
|
TEGE 2014 Mail |
$862,545 |
2,227 |
|
|
|
|
|
|
|
|
Totals - Cost and Burden |
$5,739,726 |
102,397 |
|
| 2013-2016 Three-Year Approved Burden Hours |
2013-2016 Three-Year Approved Burden Hours |
|
|
106,500 |
|
2017-2020 Three-Year Requested Burden Hours |
|
|
106,500 |
|
2013-2016 Approved Burden Minus Actual Burden Hours |
|
|
4,103 |