VE: White House Hotline VA Veterans Call Center Online/Phone Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCA, VBA, VHA)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 2900-0770 can be found here:

Documents and Forms

Document Name Document Type
4.3.18 WHHL Survey-Copy Deck V7.docx Email Survey and Phone Survey Other-Survey and Script
WHHL Survey Questions.docx Online - Email Other-Survey
WH_HotlineSurvey_FastTrackClearance_updated.docx WH Hotline Survey Request IC Document
White House Hotline Sample Design (2).pdf WH Hotline Survey Methodology Design IC Document

Information Collection (IC) Details

IC Title:	VE: White House Hotline VA Veterans Call Center Online/Phone Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey and Script			4.3.18 WHHL Survey-Copy Deck V7.docx	Email Survey and Phone Survey	Yes	Yes	Fillable Fileable
Other-Survey			WHHL Survey Questions.docx	Online - Email	Yes	Yes	Fillable Fileable

Line of Business: Health

Subfunction: Consumer Health and Safety

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 16,720	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	16,720	16,720
Annual IC Time Burden (Hours)	279	279
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
WH Hotline Survey Request	WH_HotlineSurvey_FastTrackClearance_updated.docx	04/04/2018
WH Hotline Survey Methodology Design	White House Hotline Sample Design (2).pdf	04/04/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.