VISN 1 Call Centers Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NCA, VBA, VHA)

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 2900-0770 can be found here:

Documents and Forms

Document Name Document Type
VISN 1 Call Center Survey.docx Other-Telephone Survey
VISN 1 Call Centers Customer Satisfaction Survey_Generic Submission.docx VISN 1 Call Center Survey_Generic Request IC Document
VA New England Health Care System - White paper for name change back to VISN 1 CC Cust Sat Survey (11.20.2017).docx VISN 1 Call Center Survey_White Paper IC Document
NOA - 102517.pdf NOA IC Document

Information Collection (IC) Details

IC Title:	VISN 1 Call Centers Customer Satisfaction Survey	Agency IC Tracking Number:	2900-0770

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Telephone Survey			VISN 1 Call Center Survey.docx		No		Paper Only

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 4,300	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	4,300	4,300
Annual IC Time Burden (Hours)	287	287
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
VISN 1 Call Center Survey_Generic Request	VISN 1 Call Centers Customer Satisfaction Survey_Generic Submission.docx	02/05/2018
VISN 1 Call Center Survey_White Paper	VA New England Health Care System - White paper for name change back to VISN 1 CC Cust Sat Survey (11.20.2017).docx	02/05/2018
NOA	NOA - 102517.pdf	02/05/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.