Board of Veterans' Appeals VEO Surveys (NOD Filing/Hearing/Decision)

Last Edited: January 20, 2021

BVA Survey Questions for Review
Version 7 // Last edited August 28^th, 2018

Survey Question Rating Scale
These surveys will use a 5-point scale for each statement with 1 being Strongly Disagree and 5 being Strongly Agree.

Survey 1: Filing your NOD

1. The language used to describe each of the 3 Board of Veterans’ Appeals’ review options was easy to understand as described in the Notice of Disagreement (NOD) form. *Optional (for AMA appellants only)

2. I clearly understood the difference between the 3 Board of Veterans’ Appeals’ review options. *Optional (for AMA appellants only)

3. I felt confident that I selected the correct review option. *Optional (for AMA appellants only)

4. I clearly understood how to file my Notice of Disagreement (NOD). (AMA)

   1. I clearly understood how to file an appeal to the Board of Veterans’ Appeals. (Legacy)

5. I received the response to my Notice of Disagreement (NOD) in a timely fashion.

   1. I received a response to filing my appeal from the Board of Veterans’ Appeals in a timely fashion. (Legacy)

6. The Notice of Disagreement (NOD) notification letter explained things in a way that was easy for me to understand. (AMA)

   1. The notification letter from the Board of Veterans’ Appeals explained things in a way that was easy for me to understand. (Legacy)

7. Please explain why you did or did not choose to request a hearing with the Board of Veterans’ Appeals. (AMA and Legacy) (Open text box)

8. I am satisfied with the service I received from the Board of Veterans’ Appeals. *Formatting based on new A-11 requirements

9. I trust the Board of Veterans’ Appeals to fulfill our country’s commitment to Veterans and their families. *Formatting based on new A-11 requirements

10. Please explain why you chose to appeal to the Board of Veterans’ Appeals, rather than filing a supplemental claim (or higher-level review with VBA) with your local VA Regional Benefits Office. (AMA only)

• In addition to the open text box:

• I wanted to have my case decided by a Veterans Law Judge.

• I wanted to present testimony in person.

• I believed the Board was the faster option.

• The AOJ made a mistake in my case.

• I have already been denied at the AOJ.

• My representative recommended I choose the Board.

• Other(*with open text box if correct option not listed.)

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