Generic Request_SVH Staff Interviews

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 2900-0770)

TITLE OF INFORMATION COLLECTION: State Veteran Home Staff Interviews

PURPOSE:

To evaluate the Veterans Health Administration (VHA)/ State Veterans Homes (SVH) Telehealth Initiative pilot project FY 16-FY-18 with the goal of informing program development and deployment at other VAMCs. The VHA/SVH Telehealth initiative is a partnership between VA and individuals SVHs. A VA facility may arrange Telehealth services with an SVH thereby, providing care it is obliged to provide and allowing the VA to increase health care access to a rural and underserved VA population. This evaluation aims to identify facilitators and challenges in the implementation and growth of telehealth technology to increase access to SVH veterans in rural and highly rural areas.

Part of this evaluation involves conducting on site qualitative interviews with staff from 4 VHA/VAs and the staff from their partnering SVHs. Each site visit will last 2 days, one day with staff at the VHA/VA and one day with staff at the corresponding SVH.

DESCRIPTION OF RESPONDENTS:

Potential respondents are the PoCs for each SVH and other pertinent personnel involved with facilitating telehealth visits for Veterans residing in a SVH. Such personnel from State Veterans Homes (SVHs) may include administrators, nurses, physicians, and other staff involved in the implementation and sustainability of the VHA/SVH Telehealth Initiative for each site visited. Up to 10 individuals from each SVH site will be interviewed for a total of 40.

TYPE OF COLLECTION: (Check one)

[ ] Customer Comment Card/Complaint Form [ ] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [X] Other: Moderated, unmoderated, in-person, and remote usability studies.

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name:_Nelly Solorzano, Research Assistant

To assist review, please provide answers to the following question:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ X ] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X ] No

BURDEN HOURS

Category of Respondent	No. of Respondents	Participation Time	Burden
Individuals	40	60 min	40
Totals

FEDERAL COST: The estimated annual cost to the Federal government is __$0________

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

Points of Contact (PoC) from VHA/VAs that have been identified as having a partnership with an SVH, will be asked to identify PoCs for their corresponding SVHs, and to provide us with their contact information. The PoCs from the VHA/VA will be instructed to indicate to potential PoCs from the SVHs that participation is voluntary and that this is not an evaluation of their performance, but that they will simply be asked to discuss their experience with the VHA/SVH program. We will schedule the SVH PoCs from each site for a phone interview and ask that they also identify other pertinent SVH staff for participation.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[ ] Web-based or other forms of Social Media

[ ] Telephone

[X] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [X] Yes [ ] No

Please make sure that all instruments, instructions, and scripts are submitted with the request.

Instructions for completing Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback”

TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the subject of the request. (e.g. Comment card for soliciting feedback on xxxx)

PURPOSE: Provide a brief description of the purpose of this collection and how it will be used. If this is part of a larger study or effort, please include this in your explanation.

DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or groups for this collection of information. These groups must have experience with the program.

TYPE OF COLLECTION: Check one box. If you are requesting approval of other instruments under the generic, you must complete a form for each instrument.

CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the collection will be returned as improperly submitted or it will be disapproved.

Personally Identifiable Information: Provide answers to the questions. Note: Agencies should only collect PII to the extent necessary, and they should only retain PII for the period of time that is necessary to achieve a specific objective.

Gifts or Payments: If you answer yes to the question, please describe the incentive and provide a justification for the amount.

BURDEN HOURS:

Category of Respondents: Identify who you expect the respondents to be in terms of the following categories: (1) Individuals or Households;(2) Private Sector; (3) State, local, or tribal governments; or (4) Federal Government. Only one type of respondent can be selected per row.

No. of Respondents: Provide an estimate of the Number of respondents.

Participation Time: Provide an estimate of the amount of time required for a respondent to participate (e.g. fill out a survey or participate in a focus group)

Burden: Provide the Annual burden hours: Multiply the Number of responses and the participation time and divide by 60.

FEDERAL COST: Provide an estimate of the annual cost to the Federal government.

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents. Please provide a description of how you plan to identify your potential group of respondents and how you will select them. If the answer is yes, to the first question, you may provide the sampling plan in an attachment.

Administration of the Instrument: Identify how the information will be collected. More than one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or facilitators (e.g., for focus groups) used.

Submit all instruments, instructions, and scripts are submitted with the request.

5