CDRH Customer Satisfaction Survey

CDRH Customer Service Survey
Excellent customer service is important to us. Thank you for providing feedback about the
service you received. It should take less than three minutes to complete the survey. Your
response is anonymous and will be used to improve CDRH Customer Service.
The CDRH customer service survey does not replace existing formal complaint mechanisms and
is not intended to measure satisfaction with CDRH regulatory decisions. Your
participation/nonparticipation is completely voluntary, and your responses will not influence
your eligibility in receiving any FDA services.

1. I am satisfied/Dissatisfied with the Customer Service I recently received.
Strongly Agree

Agree

Somewhat Agree

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Somewhat
Disagree
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Disagree

Strongly
Disagree
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2. During my most recent interaction, CDRH…
Strongly
Agree

Agree

Somewhat
Agree

Somewhat
Disagree

Disagree

Strongly
Disagree

N/A

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Treated me with courtesy
and respect

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Was knowledgeable

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Communicated clearly and
concisely

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Addressed my
problem/question
Provided a clear process to
follow

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Posed at least one viable
solution

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Explained the rationale for
their response

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Set reasonable
expectations for follow-up

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Followed through within
expected time frame

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Factors
Responded within 2
business days
Actively Listened

3. Please provide any additional information that would help us understand
your overall satisfaction rating and improve our services.

4. Which Office(s) did you interact with at CDRH? (Question used with web access
only)

o
o
o
o
o
o
o
o

OCD – Office of the Center Director
OCE - Office of Communication and Education
OM - Office of Management
OP-Office of Policy
OPEQ - Office of Product Evaluation and Quality (formerly OC, ODE, OIR, and OSB)
OSEL - Office of Science and Engineering Laboratories
OST-Office of Strategic Partnership and Technology Innovation
I don't know

5. Please help us understand who you are by checking the box that applies to
you.
o
o
o
o
o
o
o

Patient/ Consumer/ Caregiver
Health Care Provider/ Health Professional Organization
Industry/ Industry Consultants/ Industry Trade Associations
Academia
Food and Drug Administration (FDA)
Other Federal Agency
Non-U.S. Regulator

6. What FDA Center or Office are you part of?
o
o
o
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o
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Office of the Commissioner
CBER
CDER
CDRH
CFSAN
CTP
CVM
ORA

7. Which CDRH Office are you part of?

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o
o
o
o
o
o

OPEQ - Office of Product Evaluation and Quality
OCD – Office of the Center Director
OST-Office of Strategic Partnership and Technology Innovation
OP-Office of Policy
OM - Office of Management
OCE - Office of Communication and Education
OSEL - Office of Science and Engineering Laboratories

8. Your feedback is important to us. If you want to speak with CDRH about your
feedback, contact the CDRH Quality Management and Organizational Excellence
Program at CDRHCustomerService@fda.hhs.gov.