Customer/Partner Satisfaction Service Surveys

ICR 202309-0910-007

OMB: 0910-0360

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2023-09-06
Supplementary Document
2023-09-06
Justification for No Material/Nonsubstantive Change
2022-06-30
Justification for No Material/Nonsubstantive Change
2022-04-05
Justification for No Material/Nonsubstantive Change
2021-11-03
Justification for No Material/Nonsubstantive Change
2021-10-27
Supporting Statement B
2023-09-06
Supporting Statement A
2023-09-06
IC Document Collections
ICR Details
0910-0360 202309-0910-007
Received in OIRA 202206-0910-014
HHS/FDA Generic
Customer/Partner Satisfaction Service Surveys
Extension without change of a currently approved collection   No
Regular 09/07/2023
  Requested Previously Approved
36 Months From Approved 10/31/2023
85,000 83,100
35,700 30,900
0 0

This generic ICR will allow FDA to conduct customer satisfaction surveys to gain important feedback from all FDA-regulated industries.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  88 FR 24992 04/25/2023
88 FR 59928 08/30/2023
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 85,000 83,100 0 0 1,900 0
Annual Time Burden (Hours) 35,700 30,900 0 0 4,800 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Since the last OMB approval of this ICR, FDA submitted three requests to increase the total burden hours. Therefore, taking into consideration the overall burden increase, as a result of the non-substantive changes, in ROCIS the burden hour increase is 4,800.

$338,464
Yes Part B of Supporting Statement
    Yes
    No
No
No
No
No
Jonna Capezzuto 301 796-3794 jonnalynn.capezzuto@fda.hhs.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/07/2023


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