2017 Retail Gasoline Customer Satisfaction Web Survey

EIA-878 CS Web Survey-Final.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

2017 Retail Gasoline Customer Satisfaction Web Survey

OMB: 1905-0210

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2017 EIA Web Product Survey – Retail Gasoline Price Survey Form EIA-878


Question 1. How do you use EIA’s weekly retail gasoline prices?


(Choose all that apply)

    1. Use it to determine fuel surcharges

    2. Analyze retail price trends and downstream gasoline market conditions

    3. Plan transportation fuel budgets

    4. Forecast retail prices

    5. Other (Please specify – Answer is open-ended)


Question 2. Why do you use EIA gasoline prices and trends information?


(Choose all that apply)

  1. Accurate

  2. Timely

  3. It is free

  4. Easily accessible

  5. Historical Series

  6. Multiple regions and/or formulations

  7. Unbiased/Policy-neutral

  8. Methodology is transparent

  9. Other (Please specify – Answer is open-ended)



Question 3. If EIA discontinued publishing the weekly retail gasoline price data, would you use an alternative data series to meet your data needs?

  1. Yes  (follow-up question) What alternative data series would you use to meet your data needs?

(Choose all that apply)

  1. AAA.com

  2. Gasbuddy.com

  3. Oil Price Information Service

  4. Gas Guru app

  5. Waze app

  6. Mapquest.com

  7. Other (Please specify – Answer is open-ended)


  1. No

  2. I would compute my own price estimate.

  3. Other Please specify – Answer is open-ended)


Question 4. Anything else you want to tell us?

~~~Answer is open-ended~~~

Question 5. Which category best describes you or your organization?

(Choose one of the following)

  1. Government (federal, state, local, Congress)

  2. Transportation Industry

  3. Shipping Industry

  4. Media

  5. Energy analyst

  6. Trade Association/Nonprofit

  7. Teacher/Professor/Student

  8. Private citizen

  9. Other (Please specify: ~~~Answer is open-ended)



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