NPPD IT Operations and Services Management Division Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1670-0027 can be found here:

Documents and Forms

Document Name Document Type
NPPD IT Operations and Services Management Division Customer Satisfaction Survey Form and Instruction
ITOSM CustSatSurvey - screenshots with updated PAS.pptx Form and Instruction
1670-0027_Generic Clearance Submission_ITOSM Survey_6-29-17.docx Generic Submission Form IC Document
SORN-OPM-GOVT2.pdf SORN IC Document

Information Collection (IC) Details

IC Title:	NPPD IT Operations and Services Management Division Customer Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	n/a	n/a	ITOSM CustSatSurvey - screenshots with updated PAS.pptx		Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records
Title: OPM/GOVT-2	FR Citation: 71 FR 35342

Number of Respondents: 500	Number of Respondents for Small Entity: 0

Affected Public: Private Sector	Private Sector: Businesses or other for-profits

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	500	500
Annual IC Time Burden (Hours)	25	25
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Submission Form	1670-0027_Generic Clearance Submission_ITOSM Survey_6-29-17.docx	07/05/2017
SORN	SORN-OPM-GOVT2.pdf	06/26/2017

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.