Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, National Protection and Programs Directorate (hereafter "the Agency") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-01-31 and can be found here.
Document Name |
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Form |
Form and Instruction |
Form and Instruction |
Form |
Form and Instruction |
Form and Instruction |
Form |
Supporting Statement A |
Supplementary Document |
Supplementary Document |
Supplementary Document |
Supporting Statement B |
Supplementary Document |
Extension without change of a currently approved collection | 2024-05-23 | ||
Approved without change |
Reinstatement without change of a previously approved collection | 2021-05-11 | |
Improperly submitted |
Reinstatement with change of a previously approved collection | 2021-02-02 | |
Approved without change |
No material or nonsubstantive change to a currently approved collection | 2020-01-29 | |
Approved without change |
Extension without change of a currently approved collection | 2017-10-30 | |
Approved without change |
No material or nonsubstantive change to a currently approved collection | 2016-08-10 | |
Approved without change |
New collection (Request for a new OMB Control Number) | 2014-08-29 |
Federal Enterprise Architecture: Homeland Security - Key Asset and Critical Infrastructure Protection
Form n/a | ISCD Feedback Questionnaire | Fillable Fileable | Form |
Form n/a | ISCD Feedback Questionnaire | Paper Only | Form |
Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.