CFPB Library Surveys

Qualitative Interview Outreach Email
Subject: CFPB Financial Literacy Program Feedback
Dear «Salutation» «ContactLastName»,
The Consumer Financial Protection Bureau (CFPB) and RTI International, an independent research
organization, would like to invite you to contribute to an important study evaluating the use and
implementation of CFPB financial literacy resources in libraries. During the past few years, CFPB has
provided libraries with financial literacy resources such as free print materials, online resources, library
staff training, marketing materials, and a guidebook for partnering with local organizations. We would
like to get your feedback on your library’s use of these CFPB program and materials.
Participating in this study will involve answering questions over the telephone with a member of our
project team. We ask for approximately 45 minutes of your time. Your feedback will help us identify
areas where the CFPB can improve current resources or create new resources to better serve libraries.
With your permission, we will record the session to verify the accuracy of our notes. The recording will
not be used for any other purpose, and will be destroyed as soon as the analysis of your information is
completed. All individual responses will be kept private. No identifying information will be used in any
notes or reports so your responses will not be linked to you.
A member of the research team will call you in the next few days with more information about
participating in this important evaluation. Or, you can call 1-XXX-XXX-XXXX to schedule a time to
complete the interview.
Thank you in advance for your time and consideration.
Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses will assist the Consumer Financial Protection
Bureau (“CFPB”) in providing feedback to assess and improve the CFPB libraries program.
The CFPB will not obtain any personally identifiable information. RTI will be making audio recordings of
the focus groups, but only the transcribed text will be transmitted to the CFPB.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information.
Paperwork Reduction Act Statement

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and not
withstanding any other provision of law a person is not required to respond to a collection of
information unless it displays a valid OMB control number. The OMB control number for this collection
is 3170-0036. It expires on 8/31/2019. The time required to complete this information collection is
estimated to average approximately 45 minutes per response. Comments regarding this collection of
information, including the estimated response time, suggestions for improving the usefulness of the
information, or suggestions for reducing the burden to respond to this collection should be submitted to
Bureau at the Consumer Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552, or by email to CFPB_PRA@cfpb.gov.