VOV (Voice of Veteran) Surveys

Forms and Documents

Document Name	Status
VE Non Substantial Change White Paper Generic Clearance (1-5-16) 1.2.docx Justification for No Material/Nonsubstantive Change	2016-03-22
VBA_VOV Tracking_OMB Supporting Statement A_07_17_13 (1).docx Supporting Statement A	2013-09-23
VR&E Enroll Postcard_.doc Supplementary Document	2013-05-08
LGY Postcard_.doc Supplementary Document	2013-05-08
Edu Servicing Postcard_.doc Supplementary Document	2013-05-08
Edu Enroll Postcard_.doc Supplementary Document	2013-05-08
Comp Servicing Postcard_.doc Supplementary Document	2013-05-08
Comp Enroll Postcard_.doc Supplementary Document	2013-05-08
VR&E_Enrollment_Cover_Letter_.docm Supplementary Document	2013-05-08
LGY_Cover_Letter_.docm Supplementary Document	2013-05-08
Edu_Servicing_Cover_Letter_.docm Supplementary Document	2013-05-08
Edu_Enrollment_Cover_Letter_.docm Supplementary Document	2013-05-08
Comp_Servicing_Cover_Letter_.docm Supplementary Document	2013-05-08
Comp_Enrollment_Cover_Letter_.docm Supplementary Document	2013-05-08
VR&E_Servicing_Cover_Letter_.docm Supplementary Document	2013-05-08
VR&E_Non-Participant_Cover_Letter_.docm Supplementary Document	2013-05-08
SAH_Non_Grantees_Cover_Letter_.docm Supplementary Document	2013-05-08
SAH_Grantees_Cover_Letter_.docm Supplementary Document	2013-05-08
Pens_Servicing_Cover_Letter_.docm Supplementary Document	2013-05-08
Pens_Enrollment_Cover_Letter.docm Supplementary Document	2013-05-08
VBA_VOV Tracking_OMB Supporting Statement B_05_07_13.docx Supporting Statement B	2013-05-08
NOA Response_Assessment_5_3_13final.docx Supplementary Document	2013-05-03
VBA_VOV Benchmark Overview_OMB Response_6.7.12.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VRE Servicing_06 27 12_final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VRE Enrollment_6 27 12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_VR&E Escaped Beneficiary_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_SAH Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Pension Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_LGY Enrollment_06.27.12 final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Education Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Education Enrollment_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_Compensation Servicing_06.27.12.final.xlsx Supplementary Document	2012-07-09
VBA_Analytic Map_C&P Enrollment_06.27.final.xlsx Supplementary Document	2012-07-09

IC Document Collections

IC ID	Document Title	Status
220591	Vocational Rehabilitation & Employment (VRE) Servicing Survey Instrument Other-Survey Instrument	New
220590	Vocational Rehabilitation & Employment (VRE) Enrollment Survey Other-Survey Instrument	New
220589	Education Servicing Survey Other-Survey Instrument	New
220588	Education Enrollment Survey Other-Survey Instrument	New
220587	Loan Guaranty (LGY) Home Loan Survey Other-Survey Instrument	New
220586	Specialty Adapted Housing (SAH) Servicing Survey Other-Survey Instrument	New
220585	Pension Servicing Survey Other-Survey Instrument	New
220584	Pension Enrollment Survey Other-Survey Instrument	New
220583	Compensation Servicing Survey Other-Survey Instrument	New
220580	Vocational Rehabilitation & Employment (VRE) Non-Participant Survey Other-Survey Instrument	New
203010	Compensation Enrollment Survey Other-Survey Instrument	Modified

ICR Details

OMB Control No: 2900-0782	ICR Reference No: 201603-2900-007
Status: Historical Active	Previous ICR Reference No: 201305-2900-002
Agency/Subagency: VA	Agency Tracking No: VBA-BAS-YM
Title: VOV (Voice of Veteran) Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/08/2016
	Date Received in OIRA: 04/07/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2017	01/31/2017	01/31/2017
Responses	130,800	0	130,800
Time Burden (Hours)	32,700	0	32,700
Cost Burden (Dollars)	0	0	0

---

Abstract: VOV (Voice of Veteran) Surveys will be used primarily to measure customer satisfaction from the Veterans and their dependents.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 119	06/20/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 188	09/27/2013
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
Compensation Enrollment Survey
Compensation Servicing Survey
Education Enrollment Survey
Education Servicing Survey
Vocational Rehabilitation & Employment (VRE) Servicing Survey Instrument
Vocational Rehabilitation & Employment (VRE) Non-Participant Survey
Specialty Adapted Housing (SAH) Servicing Survey
Pension Enrollment Survey
Pension Servicing Survey
Loan Guaranty (LGY) Home Loan Survey
Vocational Rehabilitation & Employment (VRE) Enrollment Survey

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	130,800	130,800	0	0	0	0
Annual Time Burden (Hours)	32,700	32,700	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Previously, the eleven survey instruments were submitted under a single "Voice of the Veteran" Instrument Collection. The Eleven survey have been submitted as separate instruments in the instrument collection list to satisfy reporting requirements. The modification to this collection involves the addition of the four Agency Performance Goal (APG) questions and removal of a duplicate trust question as documented in the attached white paper. The net respondent burden remains unchanged.

---

Annual Cost to Federal Government: $4,577,543

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/07/2016

---