Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Trade Symposium Survey Form	New
Generic Survey Part A Statement 2014.docx Supporting Statement A	2014-09-23
FR 30 2014.pdf Supplementary Document	2014-09-22
FR 60 2014.pdf Supplementary Document	2014-09-22
Generic Survey Part B Statement 2014.docx Supporting Statement B	2014-09-22
Generic Clearance Submission Template.docx Supplementary Document	2011-09-15
Generic Clearance Executive Order 12862.pdf Supplementary Document	2011-07-21

IC Document Collections

IC ID	Document Title	Status
227484	Trade Symposium Survey Form	New
224288	CBP Applicant Website Experience Survey Other-Website Survey	New
224287	CBP Entrance Exam Preparation Material Survey Other-Website Survey	New
220578	Preclearance Field Office U.S. Domestic Airport Stakeholder Feedback Form Other-Survey	New
220577	Reimbursable Services Program Stakeholder Feedback Survey Other-Survey	New
219579	CBP Applicant Exam No-Show Survey Other-Screenshot	New
219561	CBP Applicant Exam Scheduling Survey Other-Sceenshot	New
219550	U.S. Customs and Border Protection Border Patrol Agent Recruitment and Retention Survey- Left for Non-DHS Employment Other-Survey	New
214745	Electronic System for Travel Authorization (ESTA) Traveler Satisfaction Survey Other-Website	New
214341	ACE Trade User Satisfaction Survey Other-Survey	New
214110	Model Ports Customer Satisfaction Survey Other-Survey	New

ICR Details

OMB Control No: 1651-0136	ICR Reference No: 201409-1651-006
Status: Historical Active	Previous ICR Reference No: 201107-1651-002
Agency/Subagency: DHS/USCBP	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/28/2014
	Date Received in OIRA: 09/30/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2017	36 Months From Approved	11/30/2014
Responses	60,000	0	60,000
Time Burden (Hours)	13,000	0	13,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information for a generic survey clearance is to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 28993	09/20/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 55820	09/17/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
Preclearance Field Office U.S. Domestic Airport Stakeholder Feedback Form
CBP Entrance Exam Preparation Material Survey
Model Ports Customer Satisfaction Survey
Reimbursable Services Program Stakeholder Feedback Survey
CBP Applicant Exam No-Show Survey
CBP Applicant Website Experience Survey
Electronic System for Travel Authorization (ESTA) Traveler Satisfaction Survey
CBP Applicant Exam Scheduling Survey
ACE Trade User Satisfaction Survey
Trade Symposium Survey	N/A	Trade Symposium Survey
U.S. Customs and Border Protection Border Patrol Agent Recruitment and Retention Survey- Left for Non-DHS Employment

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	60,000	60,000	0	0	0	0
Annual Time Burden (Hours)	13,000	13,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $839,100

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/30/2014

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