| Survey No. |
Survey Title |
Current Program Office Responsible |
Program Office Contact |
Collection Information |
Estimated Time to fill out form in minutes? |
Number of Estimated Respondents and Burden per year? |
Total 3 years |
| Customer Satisfaction Surveys |
|
FY 2014 |
FY 2015 |
FY 2016 |
|
| CSS1 |
PMF Job Fair Survey |
HRS/LTMS/BES/PLANPROG |
Heather Kehr, SPP Bus Ops Mgr: 202-606-4217, heather.kehr@opm.gov; or Eric Brown, PMF Prog Mgr: 202-606-1792, eric.brown@opm.gov |
Used to measure customer (PMF finalists) satisfaction with the annual PMF Job Fair |
10 |
400 |
400 |
400 |
1200 |
| Burden |
0.1667 |
67 |
67 |
67 |
200 |
| CSS2 |
Customer Satisfaction Survey (Agency contracted) |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Used to determine client’s level of satisfaction with OPM’s products & services; PRDC developed survey |
15 |
20000 |
20000 |
20000 |
60000 |
| Burden |
0.2500 |
5000 |
5000 |
5000 |
15000 |
| CSS3 |
Open Season Express Telephone Survey |
RB/RO/RES/RETBEN |
Karl Bartley |
Used for retiree FEHB Open Season IVR system. |
2 |
29082 |
30536 |
32065 |
91683 |
| Burden |
0.0333 |
969 |
1018 |
1069 |
3056 |
| CSS4 |
Open Season Online Survey |
RB/RO/RES/RETBEN |
Karl Bartley |
Used for retiree FEHB Open Season website. Data is never published. |
2 |
15383 |
16152 |
16960 |
48495 |
| Burden |
0.0333 |
513 |
538 |
565 |
1617 |
| CSS5 |
Rating Federal Retirement Program Website |
RB/RO/OPS/QCA |
Patsy Bruton 202-606-4558 Patsy.Bruton@opm.gov |
Currently used web exit survey |
2 |
2900 |
2900 |
2900 |
8700 |
| Burden |
0.0333 |
97 |
97 |
97 |
290 |
| CSS6 |
Services Online |
RB/RO/OPS/QCA |
Patsy Bruton 202-606-4558 Patsy.Bruton@opm.gov |
Currently used web exit survey |
2 |
90195 |
90195 |
90195 |
270585 |
| Burden |
0.0333 |
3007 |
3007 |
3007 |
9020 |
| CSS7 |
Insurance website customer satisfaction core survey |
RB/IO/PPE |
Angelo Cueto 202-606-1184 angelo.cueto@opm.gov |
Current survey - Used during every Benefits Open Season on the /insure website Used to improve insurance services and capabilities |
3 |
10000 |
10000 |
10000 |
30000 |
| Burden |
0.0500 |
500 |
500 |
500 |
1500 |
| CSS8 |
DFAS Retiree-Annuitant Customer Satisfaction Survey |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
Active survey that is conducted annually |
15 |
6000 |
6000 |
6000 |
18000 |
| Burden |
0.2500 |
1500 |
1500 |
1500 |
4500 |
| CSS9 |
TSA Applicants Customer Satisfaction Survey |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
Active survey that is conducted annually |
15 |
10000 |
10000 |
10000 |
30000 |
| Burden |
0.2500 |
2500 |
2500 |
2500 |
7500 |
| CSS10 |
How Has The Office of Personnel Management Served You? RI 10-72 |
RB/RM/MI |
B.A. Wells 606-2730 bawells@opm.gov |
Active survey that is conducted annually |
25 |
350 |
350 |
350 |
1050 |
| Burden |
0.4167 |
146 |
146 |
146 |
438 |
| CSS11 |
RPO Presentation/ Training Evaluation Form |
ES/RH |
Karlos DelToro (202) 606-2113 Karlos.DelToro@opm.gov |
Active survey that is conducted periodically |
5 |
5000 |
5000 |
5000 |
15000 |
| Burden |
0.0833 |
417 |
417 |
417 |
1250 |
|
|
|
|
|
Annual Average |
FY 2014 |
FY 2015 |
FY 2016 |
3 Years Total |
| Total Respondents |
191571 |
189310 |
191533 |
193870 |
574713 |
| Total Burden |
14790 |
14715 |
14789 |
14867 |
44370 |