EDIS-2 EDIS Customer Service Feedback

EDIS Survey Questions

1. On a scale of 1-5 (with 1 being least favorable and 5 being most favorable), please rate your
overall experience with the EDIS System.
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with the EDIS system to adequately answer this question.
Please feel free to further describe your answer in the box below.

2. On a scale of 1-5 (with 1 being least favorable and 5 being most favorable), please rate your
experience with the following EDIS functions:
- Submitting/Filing Documents
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with this function to adequately answer this question.
Please feel free to further describe your answer in the box below.
o
o
- Advanced Search
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with this function to adequately answer this question.
Please feel free to further describe your answer in the box below.

- EDIS Help (includes e-mail or phone assistance you may have received or any help
documentation you may have referenced)
o 1
o 2
o 3
o 4
o 5

EDIS Survey Questions

o I am not familiar enough with this function to adequately answer this question.
Please feel free to further describe your answer in the box below.

- Document Filing Report
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with this function to adequately answer this question.
Please feel free to further describe your answer in the box below.

- Notifications (RSS)
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with this function to adequately answer this question.
Please feel free to further describe your answer in the box below.

EDIS Survey Questions

3. On a scale of 1-5 (with 1 being very difficult and 5 being very easy), please rate your ease of
use in navigating through the EDIS system.
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with the EDIS system to adequately answer this question.
Please feel free to further describe your answer in the box below.

4. On a scale of 1-5 (with 1 being never and 5 being always), please rate your ability to locate
information relevant to your search in the EDIS system.
o 1
o 2
o 3
o 4
o 5
o I am not familiar enough with searching in EDIS to adequately answer this question.
Please feel free to further describe your answer in the box below.

5. How often do you use EDIS?
o Daily
o Weekly
o Monthly
o Less than once a month
o First-time user
6. For which type of investigation do you usually use EDIS to find information or file
documents:
o Sec 337
o Import Injury
o Industry and Economic Analysis
o Other, please explain _________________________________________

EDIS Survey Questions

7. What type of organization are you associated with:
o USITC
o Federal/State government (non-USITC)
o Law firm
o Research firm
o Media organization
o Trade association
o Foreign government
o Educational institution
o Other, please explain_____________________________________________