Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Justification for increase 6-26-14.docx Justification for No Material/Nonsubstantive Change	2014-06-26
2014-06-26 Published 30 day FRN.pdf Supplementary Document	2014-06-26
2014-04-30 Published 60 day FRN.pdf Supplementary Document	2014-06-26
2014-06-19_Supporting Statement B.docx Supporting Statement B	2014-06-26
2014-06-18_Supporting Statement A.doc Supporting Statement A	2014-06-26
Generic Clearance collection tool Submission Template.docx Supplementary Document	2011-04-14

IC Document Collections

IC ID	Document Title	Status
211110	Feedback Block for FEMP Website Other-Survey	Unchanged
209552	Green Power Website and Listserve Customer Feedback Other-Survey	Unchanged
209161	Feedback Widget for DOE Websites - AFDC-SEE Other-survey	Unchanged
208375	Oak Ridge Site Specific Advisory Board Public Environmental Survey Other-Survey	Unchanged
208337	Employee Suggestion Initiative Other-Survey	Unchanged
208183	DOE Info. Technology Services VDI Pilot User Survey Other-Survey	Unchanged
206904	Vehicle Technologies Office Online Usability Activity Other-Online Usability	Unchanged
203996	Geothermal Technologies Program Online Event Feedback Survey Other-Survey	Unchanged
203836	DOE-LM Communication and Outreach Stakeholder Satisfaction Survey Other-Survey	Unchanged
203733	Fueleconomy.gov User Survey Other-Survey	Unchanged
203560	Science.gov User Survey Other-Survey	Unchanged
203458	Wind Program Newsletter Survey Other-Survey	Unchanged
202853	Profiling Tool Users Survey - DCPro Other-Survey	Unchanged
202527	Science.gov User Survey Other-Survey	Unchanged

ICR Details

OMB Control No: 1910-5160	ICR Reference No: 201406-1910-002
Status: Historical Inactive	Previous ICR Reference No: 201204-1910-004
Agency/Subagency: DOE/DOEOA	Agency Tracking No: Chris Rouleau
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 06/27/2014
	Date Received in OIRA: 06/26/2014
Terms of Clearance: The agency requested to withdraw this collection in order to resbumit as an extension.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	06/30/2014	08/31/2014
Responses	222,000	0	222,000
Time Burden (Hours)	111,000	0	111,000
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 72	04/14/2011
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 14

IC Title	Form No.	Form Name
Feedback Block for FEMP Website
DOE Info. Technology Services VDI Pilot User Survey
Green Power Website and Listserve Customer Feedback
Geothermal Technologies Program Online Event Feedback Survey
Profiling Tool Users Survey - DCPro
Oak Ridge Site Specific Advisory Board Public Environmental Survey
Feedback Widget for DOE Websites - AFDC-SEE
Science.gov User Survey
Employee Suggestion Initiative
Vehicle Technologies Office Online Usability Activity
Wind Program Newsletter Survey
Fueleconomy.gov User Survey
Science.gov User Survey
DOE-LM Communication and Outreach Stakeholder Satisfaction Survey

---

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/26/2014

---