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pdfVA Office of Construction and Facilities Management (CFM) Supplier Satisf...
OMB: 29000770
VA Form Number: 10163
Estimated Burden: 11 minutes
Expiration Date: 04/17/2017
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are used to gauge customer perceptions of VA services as well as customer expectations and desires. The results of
this survey will lead to improvements in the quality of service delivery by helping to shape the direction and focus of
specific, programs and services. Submission of this form is voluntary and failure to respond will have no impact on
benefits to which you may be entitled.
Welcome!
Thank you for accessing the VA Office of Construction and Facilities Management (CFM) Supplier Satisfaction Survey.
Through this survey, you will be asked to provide feedback on the CFM acquisition and project support you have received.
The feedback that you provide through this survey will help CFM identify opportunities to improve the level and quality of
acquisition support that it provides to suppliers.
Instructions
Through this survey, you will have the opportunity to provide more general feedback on CFM. Please provide ratings
based on your overall assessment of CFM.
This survey should take you less than 11 minutes to complete. Should you need to exit the survey before completing it,
click the "Save and Exit" button at the top right hand corner of the page. You may return to the survey later to pick up
after the last page you completed.
Should you have any questions, please contact sri@theambitgroup.com.
To get started, click the Next button below!
Section 1: Project Satisfaction Ratings (PreSolicitation Phase Support)
On this page, you will be asked to rate CFM PreSolicitation Phase support you have received. PreSolicitation refers to
all activities and interactions that occurred prior to the project being released as a request for proposal (RFP), a request
for quote (RFQ), or a solicitation for offers (SFO).
*1. Please rate your satisfaction with the following aspects of CFM PreSolicitation Phase
support that you have received.
1
(Strongly
10
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9
(Strongly
Disagree)
CFM personnel were
Agree)
Can't
Answer
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accessible
CFM personnel were
responsive
CFM acquisition information
provided via the CFM website
was useful
CFM acquisition information
provided via CFM industry
forums was useful
CFM acquisition information
provided via inperson
meetings with CFM personnel
was useful
Section 1: Project Satisfaction Ratings (Solicitation Phase Support)
On this page, you will be asked to rate CFM Solicitation Phase support you have received. Solicitation refers to all
activities and interactions that occurred subsequent to the project being released as a request for proposal (RFP), a
request for quote (RFQ), or a solicitation for offers (SFO), but before the project was awarded.
*2. Please rate your level of agreement with the following statements pertaining to the
CFM Solicitation Phase support that you received.
1
(Strongly
10
2
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8
9
Disagree)
CFM solicitation documents
(Strongly
Agree)
Can't
Answer
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were clear
CFM solicitation documents
were comprehensive
CFM solicitation documents
contained accurate technical
requirements
CFM solicitation documents
contained consistent
technical requirements
CFM solicitation documents
contained clear technical
requirements
CFM solicitation documents
contained comprehensive
technical requirements
CFM provided sufficient time
for my company to respond to
the solicitation request
CFM contracting personnel
were accessible when I
needed to reach them
CFM contracting personnel
responded to my questions in
a timely manner
CFM subcontracting
requirements were clear and
reasonable
Section 1: Project Satisfaction Ratings (Award and PostAward)
On this page, you will be asked to rate CFM Award and PostAward Phase support you have received. Award Phase
refers to activities related to the award of the contract for the project. PostAward Phase activities entail all activities
subsequent to contract award.
*3. Please rate your level of agreement with the following statements pertaining to the
CFM Award and PostAward Phase support that you received.
1
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The CFM contract award
(Strongly
Agree)
Can't
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notification was provided in a
timely manner
CFM provided my company
with sufficient time to prepare
for the contract kickoff
meeting
CFM effectively
communicated the key roles
and responsibilities of
government personnel
involved in the project
CFM has paid invoices in a
timely manner
Contract modifications have
been processed in a timely
manner
Contract modifications have
been processed accurately
CFM has reviewed the project
schedule regularly
CFM has been effective in
identifying project quality
issues
CFM has been effective at
developing schedule
recovery plans
Section 2: General Ratings (Supplier Perception)
*4. Please rate your level of agreement with the following general statements about the
CFM acquisition process.
1
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10
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9
Disagree)
CFM shows genuine concern
(Strongly
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Can't
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for my business
I would like to continue to do
business with CFM
I would like to increase the
amount of business I do with
CFM
The CFM acquisition process
is easier to navigate
compared with other federal
government agencies I have
done business with
CFM typically utilizes the
appropriate solicitation
strategy for its projects.
CFM's constructability reviews
for construction projects
provide me with useful
information.
CFM's industry days provide
me with useful information.
5. Please consider the CFM RFPs or SFOs you have reviewed, but decided not to respond
to. Describe the factors that typically contribute to your decision not to respond to a CFM
RFP / SFO in the space below.
5
6
Section 2: General Ratings (Supplier Overall Satisfaction)
*6. Please rate your overall satisfaction with the CFM acquisition process on a scale of 1
= Extremely Dissatisfied to 5 = Extremely Satisfied.
6
7. Please consider the entirety of the CFM acquisition lifecycle from PreSolicitation to
PostAward. In the section below, please describe the things you feel CFM DOES WELL.
You may respond by solicitation phase or in general.
5
6
Other
8. Please consider the entirety of the CFM acquisition lifecycle from PreSolicitation to
PostAward. In the section below, please describe the things you feel CFM DOES NOT DO
WELL. You may respond by solicitation phase or in general.
5
6
Meeting / Event Participation
*9. Have you attended or participated in any CFM industry day forums, preproposal
conferences, preconstruction conferences, site visits, or kickoff meetings in the past 12
months?
j Yes
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j No
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j Unsure
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Meeting / Event Satisfaction Ratings
*10. Please indicate which of the following CFMsponsored events you have participated
in over the past 12 months. Select all that apply.
c CFM Industry Day Forums Construction and Lease Projects
d
e
f
g
c CFM PreProposal Conferences – Construction and Lease Projects
d
e
f
g
c CFM PreConstruction Conferences – Construction Projects Only
d
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f
g
c CFM Site Visits – Architect / Engineer Projects Only
d
e
f
g
c CFM Kickoff Meetings – Architect / Engineer and Lease Projects
d
e
f
g
*11. Please rate your satisfaction with the CFM industry day forums (Construction and
Lease Projects) you have attended in the past 12 months in the following areas:
Extremely
Dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely
Satisfied
Can't Answer /
Not
Applicable
The location of the event
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The timing of the event
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The information provided by CFM during the event
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Availability of appropriate CFM staff members during the
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event
Networking opportunities provided through the event
*12. Please rate your satisfaction with the CFM preproposal conferences (Construction
and Lease Projects) you have attended in the past 12 months in the following areas:
Extremely
Dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely
Satisfied
Can't Answer /
Not
Applicable
The location of the event
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The timing of the event
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The information provided by CFM during the event
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j
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l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Availability of appropriate CFM staff members during the
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
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n
j
k
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n
j
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n
j
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n
j
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l
m
n
j
k
l
m
n
j
k
l
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n
j
k
l
m
n
event
Networking opportunities provided through the event
*13. Please rate your satisfaction with the CFM preconstruction conferences
(Construction Projects Only) you have attended in the past 12 months in the following
areas:
Extremely
Dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely
Satisfied
Can't Answer /
Not
Applicable
The location of the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
The timing of the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
The information provided by CFM during the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Availability of appropriate CFM staff members during the
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
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m
n
j
k
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m
n
j
k
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n
j
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l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
event
Networking opportunities provided through the event
*14. Please rate your satisfaction with the CFM site visits (Architect / Engineer Projects
Only) you have attended in the past 12 months in the following areas:
Extremely
Dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely
Satisfied
Can't Answer /
Not
Applicable
The location of the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
The timing of the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
The information provided by CFM during the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Availability of appropriate CFM staff members during the
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
event
*15. Please rate your satisfaction with the CFM kickoff meetings (Architect / Engineer and
Lease Projects) you have attended in the past 12 months in the following areas:
Extremely
Dissatisfied
Dissatisfied
Neutral
Satisfied
Extremely
Satisfied
Can't Answer /
Not
Applicable
The location of the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
The timing of the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
The information provided by CFM during the event
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Availability of appropriate CFM staff members during the
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
event
Meeting / Event OpenEnded Feedback
16. Please use the space below to provide feedback on the ways CFM can improve its
industry day forums.
5
6
17. Please use the space below to provide feedback on the ways CFM can improve its pre
proposal conferences.
5
6
18. Please use the space below to provide feedback on the ways CFM can improve its pre
construction conferences.
5
6
19. Please use the space below to provide feedback on the ways CFM can improve its site
visits.
5
6
20. Please use the space below to provide feedback on the ways CFM can improve its
kickoff meetings.
5
6
Supplier Demographics Tell Us About You
21. What services does your company provide? Select all that apply.
c General building and heavy construction
d
e
f
g
c Special trade construction
d
e
f
g
c Architectural services
d
e
f
g
c Engineering, surveying, and mapping services
d
e
f
g
c Specialized design services
d
e
f
g
c Management, scientific, and technical consulting services
d
e
f
g
c Developer / Lessor of commercial real estate
d
e
f
g
c Real estate brokerage services
d
e
f
g
c Other
d
e
f
g
22. Select the company designations below that apply to your company. Select all that
apply.
c Large Business
d
e
f
g
c Small Business
d
e
f
g
c VeteranOwned
d
e
f
g
c MinorityOwned
d
e
f
g
c ServiceDisabled VeteranOwned Business (SDVOSB)
d
e
f
g
c WomanOwned
d
e
f
g
c HUB Zone
d
e
f
g
c I choose not to answer / Can’t answer
d
e
f
g
23. In what geographic regions does your company operate?
c East
d
e
f
g
c Central
d
e
f
g
c West
d
e
f
g
c I choose not to answer / Can't answer
d
e
f
g
24. Approximately what percent of your annual revenue comes from CFM contracts?
j Less than 5%
k
l
m
n
j 5 to 10%
k
l
m
n
j 10 to 25%
k
l
m
n
j 25 to 50%
k
l
m
n
j 50 to 75%
k
l
m
n
j Greater than 75%
k
l
m
n
j I choose not to answer / Can’t answer
k
l
m
n
25. How many years have you done business with CFM?
j Less than 1 year
k
l
m
n
j 1 to 3 years
k
l
m
n
j 3 to 5 years
k
l
m
n
j 5 to 10 years
k
l
m
n
j More than 10 years
k
l
m
n
j I choose not to answer / Can’t answer
k
l
m
n
26. Does your company have an active CFM contract?
j Yes
k
l
m
n
j No
k
l
m
n
j I choose not to answer / Can’t answer
k
l
m
n
27. Approximately how many CFM prime contracts and subcontracts has your company
held within the last 5 years (or during the time in which you have done business with
CFM)?
Prime contracts
Subcontracts
28. Which option below best describes your role / function within your company?
j Company Owner / Chief Executive Officer / Partner
k
l
m
n
j Chief Operations Officer
k
l
m
n
j Chief Financial Officer
k
l
m
n
j Contracts Manager / Director
k
l
m
n
j Project Manager / Director
k
l
m
n
j Program Manager / Director
k
l
m
n
j Business Development Manager / Director
k
l
m
n
j Other (please specify)
k
l
m
n
29. Would you like for someone from CFM to follow up with you on your survey
responses?
j Yes
k
l
m
n
j No
k
l
m
n
| File Type | application/pdf |
| File Modified | 2014-10-16 |
| File Created | 2014-10-16 |