Respondent Perceptions of Burden in the American Community Survey (ACS)

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Enclosure 1 - Telephone Script

Respondent Perceptions of Burden in the American Community Survey (ACS)

OMB: 0690-0030

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American Community Survey Focus Group Recruitment Operation

[LOCATION]

For Focus Groups [DATES]


Shape3 If Answering Machine, leave message

Hello, I am calling from the U.S. Census Bureau with an opportunity for you to earn $75 by participating in a focus group about the American Community Survey. To see if you qualify, please call [PHONE NUMBER] and mention case number T[XXXX]. Thank you.

Shape4 If person answers

Hello, my name is and I am calling from the United States Census Bureau. Have I reached _<insert respondent name from spreadsheet>_

Shape5

No – Is <insert respondent name from spreadsheet> available?

Yes – May I speak with him/her now?

Shape6

Not available - What would be a good time to call back? Collect time and name of person to call on the spreadsheet.

Shape7

Available – Reintroduce yourself “Hello…” and continue with “This call may be recorded below.

Shape8 Shape9

Yes - Speaking

If a “C” is next to the number you dialed, ask:

Is this a cell phone?

Shape10

No – continue with next question.

Shape11

Yes -

We want to ensure your safety, are you driving?

  • No – continue with next question.

    Shape12
  • Yes -

We will try to reach you at a later time. Thank you. End Call.

This call may be recorded for quality purposes.

We are conducting focus groups to learn about experiences with the American Community Survey. Participation is voluntary. Each participant receives $75. The focus group will be from 7 to 9pm at [LOCATION].

If asked about the date of the focus group: The date of the focus group
depends on your answers to a few eligibility questions.

I have a few questions to see if you are eligible.

Did you personally respond to the American Community Survey for your household? Responses can be online, on paper, or with an interviewer.

Shape13

No - Do you know who did respond?

Shape14

No – Thank respondent and end call.

Shape15

Yes – May I speak with him/her now?

Shape16

Not available - What would be a good time to call back? Collect time and name of person to call on the spreadsheet.

Shape17

Available – – Reintroduce yourself “Hello…” and continue with “This call may be recorded on prior page.

Shape18 Shape19

Yes, personally filled out ACS form

Are you a Federal Government employee?

Shape20

Yes – Skip to not eligible.

Shape21 No – Great, you are eligible to participate in the focus group.



If NOT eligible: Thank you for answering our questions. You are not eligible at this time for this study.

If needed: For this study, we are looking for people who personally responded to the American Community Survey and are not government employees.

If eligible: Find the appropriate date based on the sample list in the table below.

Sample List

Date

Internet

[DATE]

Mail

[DATE]

CATI/CAPI

[DATE]



Are you available [FILL DATE FROM TABLE ABOVE] from 7-9 PM to participate?

Shape22

No – Thank you for your time.

Shape23

Yes – The location will be [ADDRESS]. What is your full name, the best telephone number we can reach you at and your email address so we can remind you about the date, time, and location for the focus group? Enter the call log information on the spreadsheet and make any necessary changes to the best phone number and email address.


If needed: For directions or other information about the focus group location, you can contact Jessica Holzberg at 301-763-2298.




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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorSandra Ehni
File Modified0000-00-00
File Created2021-01-22

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