PTO Public Search Facility 2014 Customer Satisfaction Su

OMB No. 069-0030

Expires 06 /30/2017

United States Patent and Trademark Office

Public Search Facility 2014 Customer Satisfaction Survey

1 Which of the following best describes your occupation/affiliation?
 Attorney/Agent/Legal Staff	 Inventor
 Professional Searcher	 Educational Institution
 Entrepreneur/Business	 Other

2 During the past 12 months, on average, how many times per month did you use the Public Search Facility?
 First time used	 4 to 8 times per month
 < 1 time per month	 9 to 12 times per month
 1 to 3 times per month	 > 12 times per month

3 When you visited the Public Search Facilities in the last 12 months, how often did you use the…	Never	Occasionally	Often	Always
On-line search systems (UPWS)				
Microfilm collection				
Card Indices				
Patent Numeric Bound Volumes				
Trademark Numeric Bound Volumes				
Official Gazette Bound Volumes				
Classified plant files				
Dictionaries, manuals, other references				
Public photocopiers				

4 Did you find what you needed in the Public Search Facilities today?
 All of the information	 None of the information
 Some of the information	 Have not completed research
5 On average how long do you spend working in the Public Search Facilities each day?
 Less than 1 hour		 5 – 6 hours
 1 – 2 hours		 7 – 8 hours
 3 – 4 hours		 More than 8 hours

6 Based on your Public Search Facilities experience during the past 12 months, how satisfied are you with the …	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable
Hours the facility is open						
Number of workstations						
Quality of staff assistance						
On-line search systems (UPWS)						
Non-electronic resources						
Response to problem reports						
Text Transfer						
Usefulness of search guides						
Usefulness of training classes						
Workstation desk space						

7 Overall, how satisfied are you with the products and services provided in the Public Search Facility?
Very Dissatisfied	Dissatisfied	Neutral		Satisfied		Very Satisfied
						

8 What new or improved USPTO electronic products and/or services would you like to recommend?

Under the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB Control Number. The data collected from this survey will be used for planning efforts to ensure that visits to the public search facility are productive and positive experiences. The responses will be aggregated. This collection of information is voluntary in accordance with E.O. 12862, “Setting Customer Service Standards.” All responses will remain confidential and are protected under the “Confidential Information Protection and Statistical Efficiency Act of 2002.” The USPTO estimates that it takes approximately 5 minutes (0.08 hours) to complete this survey.