| Survey No. |
Survey Title |
Current Program Office Responsible |
Program Office Contact |
Collection Information |
Estimated Time to fill out form in minutes? |
Number of Estimated Respondents and Burden per year? |
Total 3 years |
| Customer Satisfaction Surveys |
|
FY2009 |
FY 2010 |
FY 2011 |
|
| CSS1 |
PMF Job Fair Survey |
HRS/LTMS/BES/PLANPROG |
Heather Kehr, SPP Bus Ops Mgr: 202-606-4217, heather.kehr@opm.gov; or Eric Brown, PMF Prog Mgr: 202-606-1792, eric.brown@opm.gov |
Used to measure customer (PMF finalists) satisfaction with the annual PMF Job Fair |
10 |
400 |
400 |
400 |
1200 |
| Burden |
0.1667 |
67 |
67 |
67 |
200 |
| CSS2 |
Customer Satisfaction Survey (Agency contracted) |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Used to determine client’s level of satisfaction with OPM’s products & services; PRDC developed survey |
15 |
8000 |
20000 |
20000 |
48000 |
| Burden |
0.2500 |
2000 |
5000 |
5000 |
12000 |
| CSS3 |
Open Season Express Telephone Survey |
RB/RO/RES/RETBEN |
Karl Bartley |
Used for retiree FEHB Open Season IVR system. |
2 |
25123 |
26379 |
27697 |
79199 |
| Burden |
0.0333 |
837 |
879 |
923 |
2640 |
| CSS4 |
Open Season Online Survey |
RB/RO/RES/RETBEN |
Karl Bartley |
Used for retiree FEHB Open Season website. Data is never published. |
2 |
13315 |
13982 |
14651 |
41948 |
| Burden |
0.0333 |
444 |
466 |
488 |
1398 |
| CSS5 |
Rating Federal Retirement Program Website |
RB/RO/OPS/QCA |
Patsy Bruton 202-606-4558 Patsy.Bruton@opm.gov |
Currently used web exit survey |
2 |
2900 |
2900 |
2900 |
8700 |
| Burden |
0.0333 |
97 |
97 |
97 |
290 |
| CSS6 |
Services Online |
RB/RO/OPS/QCA |
Patsy Bruton 202-606-4558 Patsy.Bruton@opm.gov |
Currently used web exit survey |
2 |
90195 |
90195 |
90195 |
270585 |
| Burden |
0.0333 |
3007 |
3007 |
3007 |
9020 |
| CSS7 |
Final Users Customer Satisfaction Survey (NPPTL) |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Once Every two years |
20 |
0 |
400 |
0 |
400 |
| Burden |
0.3333 |
0 |
133 |
0 |
133 |
| CSS8 |
Final Manufacturers Customer Satisfaction Survey (NPPTL) |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Once Every two years |
20 |
0 |
100 |
0 |
100 |
| Burden |
0.3333 |
0 |
33 |
0 |
33 |
| CSS9 |
Insurance website customer satisfaction core survey |
RB/IO/PPE |
Angelo Cueto 202-606-1184 angelo.cueto@opm.gov |
Current survey - Used during every Benefits Open Season on the /insure website Used to improve insurance services and capabilities |
3 |
5000 |
5000 |
5000 |
15000 |
| Burden |
0.0500 |
250 |
250 |
250 |
750 |
| CSS10 |
DFAS Retiree-Annuitant Customer Satisfaction Survey |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
new survey |
15 |
3000 |
3000 |
3000 |
9000 |
| Burden |
0.2500 |
750 |
750 |
750 |
2250 |
| CSS11 |
TSA Applicants Customer Satisfaction Survey |
HRS/LTMS/HRSES/IOAE/ORGASSESS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
New Survey starting in 2010 |
15 |
0 |
10000 |
10000 |
20000 |
| Burden |
0.2500 |
0 |
2500 |
2500 |
5000 |
| CSS12 |
How Has The Office of Personnel Management Served You? RI 10-72 |
RB/RM/MI |
B.A. Wells 606-2730 bawells@opm.gov |
Active survey that is conducted annually |
25 |
350 |
350 |
350 |
1050 |
| Burden |
0.4167 |
146 |
146 |
146 |
438 |
|
|
|
|
|
Annual Average |
FY2009 |
FY2010 |
FY2011 |
3 Years Total |
| Total Respondents |
165061 |
148283 |
172706 |
174193 |
495182 |
| Total Burden |
11384 |
7597 |
13328 |
13227 |
34152 |