| Survey No. |
Survey Title |
Current Program Office Responsible |
Program Office Contact |
Collection Information |
Estimated Time to fill out form in minutes? |
Number of Estimated Respondents and Burden per year? |
Total 3 years |
| Customer Satisfaction Surveys |
|
FY2009 |
FY 2010 |
FY 2011 |
|
| CSS1 |
PMF Job Fair Survey |
HRPS/CLCS/SPP (Succession Planning Programs) |
Heather Kehr, SPP Bus Ops Mgr: 202-606-4217, heather.kehr@opm.gov; or Eric Brown, PMF Prog Mgr: 202-606-1792, eric.brown@opm.gov |
Used to measure customer (PMF finalists) satisfaction with the annual PMF Job Fair |
10 |
400 |
400 |
400 |
1200 |
| Burden |
0.1667 |
67 |
67 |
67 |
200 |
| CSS2 |
Customer Satisfaction Survey (Agency contracted) |
HRPS/CTS/ASB |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Used to determine client’s level of satisfaction with OPM’s products & services; PRDC developed survey |
15 |
8000 |
20000 |
20000 |
48000 |
| Burden |
0.2500 |
2000 |
5000 |
5000 |
12000 |
| CSS3 |
Website Customer Satisfaction Survey |
CIS/NMG |
Vivian Mackey/Hutai Anderson |
Web Exit survey used periodically to solicit feedback on opm.gov |
5 |
35000 |
36000 |
37000 |
108000 |
| Burden |
0.0833 |
2917 |
3000 |
3083 |
9000 |
| CSS4 |
Open Season Express Telephone Survey |
Center for Retirement and Insurance Services |
Karl Bartley |
Used for retiree FEHB Open Season IVR system. |
2 |
25123 |
26379 |
27697 |
79199 |
| Burden |
0.0333 |
837 |
879 |
923 |
2640 |
| CSS5 |
Open Season Online Survey |
Center for Retirement and Insurance Services |
Karl Bartley |
Used for retiree FEHB Open Season website. Data is never published. |
2 |
13315 |
13982 |
14651 |
41948 |
| Burden |
0.0333 |
444 |
466 |
488 |
1398 |
| CSS6 |
Rating Federal Retirement Program Website |
Center for Retirement and Insurance Services |
Patsy Bruton 202-606-4558 Patsy.Bruton@opm.gov |
Currently used web exit survey |
2 |
2900 |
2900 |
2900 |
8700 |
| Burden |
0.0333 |
97 |
97 |
97 |
290 |
| CSS7 |
Services Online |
Center for Retirement and Insurance Services |
Patsy Bruton 202-606-4558 Patsy.Bruton@opm.gov |
Currently used web exit survey |
2 |
90195 |
90195 |
90195 |
270585 |
| Burden |
0.0333 |
3007 |
3007 |
3007 |
9020 |
| CSS8 |
Final Users Customer Satisfaction Survey (NPPTL) |
HRPS/CTS/ASB |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Once Every two years |
20 |
0 |
400 |
0 |
400 |
| Burden |
0.3333 |
0 |
133 |
0 |
133 |
| CSS9 |
Final Manufacturers Customer Satisfaction Survey (NPPTL) |
HRPS/CTS/ATS |
Jennifer Hartenstine 202 606-0951 Jennifer.Hartenstine@opm.gov or Steve |
Once Every two years |
20 |
0 |
100 |
0 |
100 |
| Burden |
0.3333 |
0 |
33 |
0 |
33 |
| CSS10 |
Insurance website customer satisfaction core survey |
Center for Retirement and Insurance Services |
Angelo Cueto 202-606-1184 angelo.cueto@opm.gov |
Current survey - Used during every Benefits Open Season on the /insure website Used to improve insurance services and capabilities |
3 |
5000 |
5000 |
5000 |
15000 |
| Burden |
0.0500 |
250 |
250 |
250 |
750 |
| CSS11 |
DFAS Retiree-Annuitant Customer Satisfaction Survey |
HRPS/CTS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
new survey |
15 |
3000 |
3000 |
3000 |
9000 |
| Burden |
0.2500 |
750 |
750 |
750 |
2250 |
| CSS12 |
TSA Applicants Customer Satisfaction Survey |
HRPS/CTS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
New Survey starting in 2010 |
15 |
0 |
10000 |
10000 |
20000 |
| Burden |
0.2500 |
0 |
2500 |
2500 |
5000 |
| CSS Respondents Sub Totals |
|
182933 |
208356 |
210843 |
|
| CSS Burden Sub Totals |
|
10368 |
16182 |
16165 |
|
| Performance Measurement Surveys |
|
|
|
|
|
| PMS1 |
Federal Human Capital Survey (FHCS). |
HRPS/CTS |
Joe Hillery 202 606-2276 Joseph.Hillery@opm.gov |
Active survey that is cleared every 2 years Governmentwide and PSD provides ongoing surveys for other agencies on a reimbursable basis. |
30 |
75000 |
515000 |
13000 |
603000 |
| Burden |
0.5000 |
37500 |
257500 |
6500 |
301500 |
| PMS2 |
CSS for Federal Annuitants |
Center for Retirement and Insurance Services |
B.A. Wells 606-2730 bawells@opm.gov |
Active survey that is cleared annually |
25 |
350 |
350 |
350 |
1050 |
| Burden |
0.4167 |
146 |
146 |
146 |
438 |
| PMS3 |
Consumer Assessment of Healthcare Providers and Systems (CAHPS) – Adults |
Center for Retirement and Insurance Services |
Angela Calarco 202-606-5139 Angela.Calarco@opm.gov |
Active survey that is cleared annually |
20 |
70000 |
70000 |
70000 |
210000 |
| Burden |
0.3333 |
23333 |
23333 |
23333 |
70000 |
| PMS4 |
Consumer Assessment of Healthcare Providers and Systems (CAHPS) – Child Survey |
Center for Retirement and Insurance Services |
Angela Calarco 202-606-5139 Angela.Calarco@opm.gov |
Active survey that is cleared annually |
20 |
200 |
200 |
200 |
600 |
| Burden |
0.3333 |
67 |
67 |
67 |
200 |
| PMS5 |
OPM Leadership 360 |
HRPS/CTS |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
New Survey |
15 |
100 |
100 |
100 |
300 |
| Burden |
0.2500 |
25 |
25 |
25 |
75 |
| PMS Respondents Sub Totals |
|
145650 |
585650 |
83650 |
|
| PMS Burden Sub Totals |
|
61071 |
281071 |
30071 |
|
| Program Services Evaluation Surveys |
|
|
|
|
|
| PSES1 |
Annual Employee Survey (AES) |
HRPS/CTS/ASB |
Joe Hillery 202 606-2276 Joseph.Hillery@opm.gov |
New Survey |
30 |
105000 |
442500 |
105000 |
652500 |
| Burden |
0.5000 |
52500 |
221250 |
52500 |
326250 |
| PSES2 |
Organizational Assessment Survey (OAS) |
HRPS/CTS/ASB |
Rose Miller 202 606-1232 Rosemary.Miller@opm.gov or Steve |
New Survey |
15 |
1000 |
1000 |
1000 |
3000 |
| Burden |
0.2500 |
250 |
250 |
250 |
750 |
| PSES3 |
OPM Employee Exit Survey |
HRPS/CTS/ASB |
Steve Burnkrant 303 807-0258 Steve.Burnkrant@opm.gov |
New Survey |
10 |
100 |
200 |
500 |
800 |
| Burden |
0.1667 |
17 |
33 |
83 |
133 |
| PSES4 |
Personnel Assessment and Selection Resource Center Feedback Survey |
SHRP |
Tara Ricci 606-1727 Tara.Ricci@opm.gov |
New Survey |
1 |
50 |
50 |
50 |
150 |
| Burden |
0.0167 |
1 |
1 |
1 |
3 |
| PSES5 |
Clerical Central Register Applicant Survey
|
SHRP |
Tara Ricci 606-1727 Tara.Ricci@opm.gov |
New One-Time Survey under development |
5 |
1000 |
0 |
0 |
1000 |
| Burden |
0.0833 |
83 |
0 |
0 |
83 |
| PSES6 |
Organizational Branding Assessment
|
HRPS/CTS |
Melissa Krost |
New Survey |
40 |
50 |
150 |
160 |
360 |
| Burden |
0.6667 |
33 |
100 |
107 |
240 |
| PSES Respondents Sub Totals |
|
107200 |
443900 |
106710 |
|
| PSES Burden Sub Totals |
|
52884 |
221634 |
52941 |
|
|
|
|
|
|
|
FY2009 |
FY2010 |
FY2011 |
3 Years |
| Total Respondents |
|
435783 |
1237906 |
401203 |
2074892 |
| Total Generic Survey Burden |
|
124323 |
518887 |
99176 |
742386 |