Notice of Collection Information Relative to Customer Service Satisfaction

ICR 201304-1110-002

OMB: 1110-0056

Federal Form Document

Forms and Documents
Document
Name
Status
Form
New
Supplementary Document
2013-05-13
Supporting Statement A
2013-05-13
IC Document Collections
ICR Details
1110-0056 201304-1110-002
Historical Inactive
DOJ/FBI
Notice of Collection Information Relative to Customer Service Satisfaction
New collection (Request for a new OMB Control Number)   No
Regular
Improperly submitted 11/13/2013
Retrieve Notice of Action (NOA) 09/17/2013
This ICR is improperly submitted. The abstract states that the ICR is a customer satisfaction survey. However, one of the submitted instruments is a bomb threat survey of higher education institutions, and the supporting statement part A is for the bomb threat survey and not the satisfaction survey. If and when the agency resubmits the satisfaction survey or the bomb threat survey, it needs to provide a supporting statement part B because both collections are statistical in nature.
  Inventory as of this Action Requested Previously Approved
36 Months From Approved
0 0 0
0 0 0
0 0 0

Under the authority of General Functions, Title 28 CFR .085(e) and (1), the NCAVC Satisfaction Survey will be distributed to state, local and tribal law enforcement agencies to which the NCAVC has provided investigative assistance. The survey will query respondents as to the agencies' satisfaction with NCAVC services, and concrete achievements which were furthered via NCAVC services. The survey is being proposed as a means to assess the effectiveness and efficiency with which the NCAVC serves these agencies in the execution of their missions.

None
None

Not associated with rulemaking

  78 FR 22332 04/15/2013
78 FR 39341 07/01/2013
No

1
IC Title Form No. Form Name
Institution for Higher Education Bomb Threat Survey UnNumbered, UnNumbered NCAVC Questionnaire ,   NCAVC Satisfaction Survey

Yes
Miscellaneous Actions
No
This is a new collection

$3,750
No
No
No
No
No
Uncollected
Yvonne Muirhead 703 632-4129

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/17/2013


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