Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

Forms and Documents

Document Name	Status
Form 2015 IP-PIN IP-PIN Survey Form	New
Appendix B CS Consolidated Follow-up Report 2009-2012.doc Justification for No Material/Nonsubstantive Change	2013-01-04
2009-2012 Appendix A Generic Clearance Project Listing - Consolidated Burden Hour & Cost.xls Supporting Statement B	2013-01-04
Supporting Statement 2013-2016.doc Supporting Statement A	2013-01-04

IC Document Collections

IC ID	Document Title	Status
220131	CS-16-467 Federal Tax Deposit Other-Survey	New
219627	CS-16-466 Outreach Survey Other-Survey	New
219400	CS-15-465 Enrolled Agent Survey Other-Survey	New
219249	CS-15-463 Tax Stats & Data Book Other-Survey	New
218963	CS-15-464 TAC Expectation Survey Other-Survey	New
217929	CS-15-462 GLDS Customer Satisfaction Survey Other-Survey	New
217792	CS-15-453 Technical Services Operations Other-Survey	New
217616	CS-15-459 Domestic IC/CIC Survey Other-Survey	New
217615	CS-15-458 Compliance Assurance Survey Other-Survey	New
217588	IP-PIN Survey Form	New
216578	CS-15-461 Procurement Contractor Survey Other-Survey	New
216212	CS-15-457 Comprehensive Taxpayer Attitude Survey Other-Survey	New
216152	CS-15-456 Employment Tax E-file Tax Practitioner Survey Other-Survey	New
216151	CS-15-455 Employment Tax E-file Employer Survey Other-Survey	New
214743	CS-15-452 E-file Form 2290 Survey Other-Survey	New
213757	CS-14-451 Taxpayer Use of Paper Product Other-Survey	New
212651	CS-14-449 Notice Effectiveness Web Survey Other-Survey Attachments	New
212581	CS-14-447 Volunteer Motivation Survey and CS-14-448 Online Payment Agreement Other-Attachment	New
211396	CS-14-446 SBSE Identity Theft Survey Other-Survey	New
211117	CS-14-445 TEGE Outreach Other-Survey	New
210931	CS-14-444 Taxpayer Attitude Survey Other-Survey	New
210806	CS-14-442 Virtual Events Survey and CS-14-443 Procurement Contractor Survey Other-Survey	New
209961	CS-13-440 Enrolled Retirement Plan Survey, CS-13-441 TEGE Stay Exempt Survey, and CS-13-438 Media &Publicatons Survey Other-Survey	New
208747	CS-13-417 Forrester Omnibus Questions, CS-13-416 CSCO Survey, and CS-13-427 JKLOS Conjoint Study Other-Survey	New
208570	CS-13-415 Low Income Taxpayer Survey Other-Survey	New
208402	CS-13-413 IRS.gov ITA Survey Other-Survey	New
208325	CS-13-409 CCE IVR, CS-13-410 CCE Mail, CS-13-411 AUR IVR, and CS-13-412 AUR Mail Other-Survey	New
208188	GS-13-407 CSCO Mail and CS-13-408 ACS IVR Surveys Other-Survey	New
208127	CS-13-402 Field Collection, CS-13-403 Field Exam, CS-13-404 Excise, GS-13-405 Estate and Gift, GS-13-406 Employment Surveys Other-Survey	New
207895	CS-13-401 2013 Roper Survey Other-Survey	New
207591	CS-13-400 TAS FY2014 Customer Survey Other-Survey	New
207590	CS-13-399 OTC Notice Surveys Other-Survey	New
207142	CS-13-398 International Non-filers Survey Other-Survey	New
206549	CS-13-397 Taxpayer Attitude Survey Other-Survey	New
206544	CS-13-396 IP PIN Experience Survey Other-Survey	New
206258	CS-13-395 2013 Taxpayer Experience Survey Other-Survey	New
206155	CS-13-394 Compliance Virtual Delivery Survey Other-Survey	New
206065	CS-13-393 Indian Tribal Government Survey Other-Survey	New
206063	CS-13-390 Enrolled Retirement Plan Agent Other-Survey	New
205265	CS-12-379 U.S. Hispanic Phone Survey Other-Survey	New

ICR Details

OMB Control No: 1545-1432	ICR Reference No: 201301-1545-002
Status: Historical Active	Previous ICR Reference No: 200911-1545-013
Agency/Subagency: TREAS/IRS	Agency Tracking No:
Title: Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/05/2013
	Date Received in OIRA: 01/31/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2016	36 Months From Approved	03/31/2013
Responses	1,000,000	0	1,000,000
Time Burden (Hours)	150,000	0	150,000
Cost Burden (Dollars)	0	0	0

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Abstract: This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.

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Authorizing Statute(s): US Code: 26 USC 6103 Name of Law: Confidentiality and disclosure of returns and return information
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 61473	10/09/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 6403	01/30/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 40

IC Title	Form No.	Form Name
CS-13-398 International Non-filers Survey
CS-13-394 Compliance Virtual Delivery Survey
CS-14-445 TEGE Outreach
CS-13-401 2013 Roper Survey
CS-15-459 Domestic IC/CIC Survey
CS-15-452 E-file Form 2290 Survey
CS-13-396 IP PIN Experience Survey
CS-13-409 CCE IVR, CS-13-410 CCE Mail, CS-13-411 AUR IVR, and CS-13-412 AUR Mail
CS-13-417 Forrester Omnibus Questions, CS-13-416 CSCO Survey, and CS-13-427 JKLOS Conjoint Study
CS-16-466 Outreach Survey
CS-15-461 Procurement Contractor Survey
CS-13-390 Enrolled Retirement Plan Agent
CS-13-440 Enrolled Retirement Plan Survey, CS-13-441 TEGE Stay Exempt Survey, and CS-13-438 Media &Publicatons Survey
CS-15-456 Employment Tax E-file Tax Practitioner Survey
CS-14-451 Taxpayer Use of Paper Product
CS-13-413 IRS.gov ITA Survey
CS-13-402 Field Collection, CS-13-403 Field Exam, CS-13-404 Excise, GS-13-405 Estate and Gift, GS-13-406 Employment Surveys
CS-14-447 Volunteer Motivation Survey and CS-14-448 Online Payment Agreement
CS-16-467 Federal Tax Deposit
CS-13-393 Indian Tribal Government Survey
CS-14-446 SBSE Identity Theft Survey
CS-14-442 Virtual Events Survey and CS-14-443 Procurement Contractor Survey
CS-15-463 Tax Stats & Data Book
CS-14-444 Taxpayer Attitude Survey
CS-15-464 TAC Expectation Survey
CS-12-379 U.S. Hispanic Phone Survey
CS-15-462 GLDS Customer Satisfaction Survey
CS-13-399 OTC Notice Surveys
CS-15-457 Comprehensive Taxpayer Attitude Survey
CS-15-455 Employment Tax E-file Employer Survey
IP-PIN Survey	2015 IP-PIN	IP-PIN Survey
CS-13-415 Low Income Taxpayer Survey
CS-13-395 2013 Taxpayer Experience Survey
CS-15-453 Technical Services Operations
CS-13-397 Taxpayer Attitude Survey
GS-13-407 CSCO Mail and CS-13-408 ACS IVR Surveys
CS-15-465 Enrolled Agent Survey
CS-13-400 TAS FY2014 Customer Survey
CS-15-458 Compliance Assurance Survey
CS-14-449 Notice Effectiveness Web Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,000,000	1,000,000	0	0	0	0
Annual Time Burden (Hours)	150,000	150,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/31/2013

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