Prior terms
remain in effect. By the time of the next submission, VA will
provide an assessment of whether the items that are unrelated to
customer satisfaction are necessary/appropriate in this set of
surveys, and a re-assessment of whether any of the items can be
obtained from administrative data.
Inventory as of this Action
Requested
Previously Approved
07/31/2015
07/31/2015
07/31/2015
30,000
0
30,000
7,500
0
7,500
0
0
0
VOV (Voice of Veteran) Surveys will be
used primarily to measure customer satisfaction from the veterans
and their dependents.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.