Justification and respondent burden

2900-0571 MPA Focus Burden.doc

NCA Customer Satisfaction Surveys

Justification and respondent burden

OMB: 2900-0571

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NATIONAL CEMETERY ADMINISTRATION



Information Required for Paperwork Reduction Act of 1995



Focus Group


Memorial Programs Service Private Headstone and Marker Program and the Presidential Memorial Certificate Program

Washington DC Metropolitan Area

January, 2009


OMB Control No. 2900-0571


Name of Office _ National Cemetery Administration – Memorial Programs Services__


Who Will Be Surveyed: Local funeral directors, members of veterans service organizations and veterans and their families (the veteran community) _____________


Estimated Number of People to Participate: ___30_______________


Actual Number who Participated: ___TBD__________________________


Estimated Time to Complete Each Session: 2 hours


Estimated Burden Hours (# of respondents x time to complete 1 session): 60 hours_


Actual Burden Hours (# of respondents x time to complete sessions): _TBD_


Reason for the Survey: To collect information from members of the local community regarding their perceptions, attitudes and expectations about the National Cemetery Administration’s Private Cemetery Headstone and Marker program in order to develop a customer satisfaction survey for program participants. NCA provides government furnished headstones and markers to veterans buried in private cemeteries throughout the country. The information will help NCA management assess what is important to veterans about the service NCA provides in the Private Cemetery Headstone and Marker Program.





File Typeapplication/msword
File TitleNATIONAL CEMETERY ADMINISTRATION
Authorcemcocheicr
File Modified2008-12-22
File Created2008-12-22

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