NCA Customer Satisfaction Surveys

ICR 201204-2900-002

OMB: 2900-0571

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2012-04-05
Supporting Statement B
2010-06-04
Supporting Statement A
2010-06-04
Justification for No Material/Nonsubstantive Change
2008-12-23
ICR Details
2900-0571 201204-2900-002
Historical Active 201109-2900-008
VA 2900-0571
NCA Customer Satisfaction Surveys
No material or nonsubstantive change to a currently approved collection   No
Regular
Approved without change 04/09/2012
Retrieve Notice of Action (NOA) 04/09/2012
  Inventory as of this Action Requested Previously Approved
06/30/2013 06/30/2013 06/30/2013
32,650 0 32,650
13,658 0 13,658
0 0 0

The information will be used to improve the quality of VA services and help shape the direction and focus of specific programs and services.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  74 FR 217 11/12/2009
75 FR 13 01/21/2010
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 32,650 32,650 0 0 0 0
Annual Time Burden (Hours) 13,658 13,658 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$365,000
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Denise McLamb 202-565-8374 denise.mclamb@mail.va.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/09/2012


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