Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Justification for increase BH and respondents 1-12-11.docx Justification for No Material/Nonsubstantive Change	2012-01-17
Justification for change 8-31-11.docx Justification for No Material/Nonsubstantive Change	2011-08-31
Generic Clearance for the Collection of Qualitative Feedback SS 4-5-11.docx Supporting Statement A	2011-04-14
Supporting Statement for Generic Information Collection Submissions Part B 4-14-11.docx Supporting Statement B	2011-04-14
Generic Clearance collection tool Submission Template.docx Supplementary Document	2011-04-14

IC Document Collections

IC ID	Document Title	Status
199724	Energy Efficiency and Renewable Energy Website Audience Survey Other-survey	Unchanged
199186	Geothermal Technologies Program Website Survey Other-Survey	Unchanged
199109	OCIO Communications Survey Other-Survey and Justification	Unchanged

ICR Details

OMB Control No: 1910-5160	ICR Reference No: 201201-1910-004
Status: Historical Inactive	Previous ICR Reference No: 201108-1910-017
Agency/Subagency: DOE/DOEOA	Agency Tracking No: Chris Rouleau
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 02/08/2012
	Date Received in OIRA: 01/17/2012
Terms of Clearance: Withdrawn at the request of the agency. The terms of the previous clearance remain in effect.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	06/30/2014	06/30/2014
Responses	2,220	0	2,220
Time Burden (Hours)	111,000	0	111,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 72	04/14/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Geothermal Technologies Program Website Survey
Energy Efficiency and Renewable Energy Website Audience Survey
OCIO Communications Survey

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: DOE is submitting this change to request an increase in burden hours and respondents. When this ICR was originally submitted, the estimated burden hours and respondents were derived from the amount of customer satisfaction surveys DOE produced in the 5 years prior to this new fast track process. Due to a tremendous increase of interest in the fast track process, DOE programs are creating more customer satisfaction surveys than originally anticipated. DOE would like to request an increase of respondents from 2,220 to 10,000 and an increase of burden hours from 111,000 to 200,000

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/17/2012

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